PURPOSE

The most common issues with the bill dispenser are having to restore default bill size values to the unit itself via special software to connect directly to the dispenser. It’s not a very common occurrence but the bill dispensers are covered in many sensors for security purposes and tripping some of these sensors can lead to the bill dispenser losing its bill values. Additionally, depending on the quality of bills being used to dispense, over time the dispenser adjusts its own values to account for less than crisp bills coming through it. Therefore, if enough wrinkled/crumpled bills are dispensed over a long enough period of time, the values will need to be reset.

NOTE: While you are doing any testing or value resets on the bill dispenser, ensure that the dispenser is pushed back into the kiosk (it sits on sliding rails). Also ensure that the kiosk door is closed so that the daylight sensors are not triggered. This will give you an error when trying to write the values.

PROCESS 

Restore Default Values

1. Close the kiosk software by double tapping the upper left, then double tapping the upper right corner of the screen in quick succession and entering service code: 0808.
2. Once on the desktop, there should be an icon on the desktop named ‘Bill Dispenser Test’
   • NOTE: It may also be named ‘Test Point’ as that is the actual software name.
3. If it is not located on the desktop for some reason, you will find it in c:\Pegasus Software
4. When the software is open, the default selected unit is F-50, we want to drop that down and select F-53.
5. Hitting ‘OK’ will try to connect to the unit with the last successful configuration and should bring you into the main menu.
6. If hitting okay gives you a communication error, see the section on Communication Error below.
7. Select ‘Mechanism Settings’ up at the top. It will bring you to a box where ‘Position 1’ and ‘Position 2’ should have values (provided both cassettes are in the dispenser).
8. If these values are all 0, then the values have been reset by the dispenser itself.
9. Hit ‘Default Settings’. 
   • NOTE: If you see the long, short, and thickness values change, that’s a sign that a large number of bills being dispensed by this unit were crinkled or ripped.
10. Hit ‘Write Settings’.
11. If you get ‘Parameters written successfully’, you are done. Close out of Test Point and re-open the kiosk software. 
12. If you get a mechanical error, continue to the Hardware Troubleshooting section.

Hardware Troubleshooting

1. If the you are getting a mechanical error when trying to write values
2. Check the right side of the bill dispenser by pulling the dispenser forward as it sits on rails. 
3. Looking on the right side next to the data and power connectors (highlighted with a blue box) you will see the LED panel (highlighted with a red box). 
4. See if that LED display is showing the letter F or a number that is not 0.
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5. In the test point software, connect and click ‘Start a test’.
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6. Click on ‘Dispense’, put a 0 in both positions and click ‘Start Test’. 
7. Then do the same thing with ‘Test Dispense’ right beneath dispense in the test menu.
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8. Remove and reconnect the data and power cables (highlighted in blue in above picture)
9. Be sure to push the bill dispenser back into the unit. 
   • WARNING: If too much light hits the sensors, it will fail to write parameters.
10.  Close and re-open ‘Test Point’ and reconnect to the dispenser
11.  Go back to ‘Mechanism Settings’ and click on ‘Default Value’ and then ‘Write Settings’.
12. It should now write parameters successfully, if it doesn't, try these steps again up to three times. 
    • NOTE: These are the error clearing steps as provided by Fujitsu.

Consistent Bill Jams

If a certain denomination is not dispensing

For this issue, we need to inspect the bill cassettes.

1. Remove the cassette by hitting the small green square on the lower right on the front face of the cassette. 
2. This will release it and you then pull it straight out.
3. Look at the top of the cassette and you will see at the top of it that there are 4 letters A,B,C, and D. (Highlighted with a red box below)
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4. Ensure that you see the magnets placed in position A and position D for every cassette. 
5. Magnets in any other position may cause intermittent issues with the bill dispenser.
6. If they are in the wrong position, open the lid of the bill dispenser and remove the two screws holding the metal plate in. 
7. Then move the magnets to A and D (highlighted with a red box below).
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Communication Error

1. Check the power and data connections on the end of the bill dispenser, 
2. They are found on the right panel accessible by sliding the bill dispenser out on its rails. 
3. Ensure these wires are both plugged in correctly, and if so, unplug both and plug them back in. 
4. Make sure the LED display is showing the number 0.
5. Check and confirm the connections to the HUB 56 board on the left side of the Pegasus unit 
   • Power highlighted with a red box below. 
   • Data connection highlighted with blue.
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6. Confirm that the bill dispenser is plugged into the right COM port. 
   • They are numbered in black on the picture above.
     • NOTE The bill dispenser software can only read ports 1-8. 
   • Since the bill dispenser is on 8, you can remove 7 temporarily (this is the bill acceptor) and try it there. 
   • Then on 6 to confirm 100% it is not a com port issue.
7. Confirm that the power is connected to one of the 10-pin connectors (the ones around the red box).
8. If you’re not seeing a 0 or some letter/number coming on the LED display, next we will check the wire ends themselves. 
9. Unplug the power and data wire on the end of the dispenser itself. 
10. Inspect both of the connector ends’ individual wires to confirm none of them have somehow become severed. 
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11. If you have 2 full kiosks, it is recommended to place the nonfunctioning one into the functioning kiosk and testing.
12. If you get power and connection, the unit is good and chances are that one of the cables is bad.
13. If still not working, the unit needs to be replaced. 

HISTORY