Troubleshoot Kiosk bill acceptor functionality
Modified on: Fri, Mar 14 2025 12:32 PMPURPOSE
The bill acceptor will not work if the bill acceptor cartridge is not properly connected to the kiosk. The Bill Acceptor will not accept any bills.
PROCESS
- Open the door of the kiosk.
- NOTE: Opening the kiosk door may expose the bill dispenser to sunlight, which can trip its sensors and cause the bill dispenser to stop working.
- If this happens, refer to the instructions in BILL DISPENSER - HOW TO RESTORE FUNCTIONALITY
- The bill acceptor cartridge has a yellow handle and sits directly above the bill acceptor.
- Firmly and gently pull it out of the unit.
- With the cartridge removed, look for two small metal contacts on top of the bill acceptor.
- These contacts allow the kiosk to detect the presence of the bill acceptor cartridge.
- The contacts should be raised up as shown in the picture below.
- If they are bent down, use your finger to gently bend them back up.
- Insert the bill acceptor cartridge into the kiosk and push it in until the cartridge locks and you hear a series of sounds as the unit initializes.
- You will need to use firm, gentle force to properly insert the bill acceptor cartridge.
- Make sure the kiosk software is loaded and check that the two green lights on the bill are lit as in the picture below.
- These lights indicate the bill acceptor is working properly.
HISTORY
Revised Date | Revised By | Revisions |
Unknown | Unknown | Created Document |
7/18/2024 | Andrew Poskey | Moved to Fresh |
3/14/2025 | Andrew Poskey | Updated title and content formatting |