Troubleshoot Pegasus/DRB XPT Kiosk printer jam

Modified on: Fri, Mar 14 2025 12:14 PM

PURPOSE

Troubleshoot a jam in the Hecon Model receipt printer for the Kiosk


PROCESS

  1. If the paper chute optical sensor becomes dirty or if its cable is damaged, the receipt printer assumes there is a paper jam in the chute and will halt printing until the sensor is repaired.
  2. Inspect the wires connected to the paper chute sensor and verify that no abrasions exist.
    • A black rectangular box with red and black wiresDescription automatically generated
  3. If no damage to wires, disconnect the wires and continue.
  4. Tilt the printer mechanism to the left by performing the following:
  5. Slightly pull blue pins out towards you
    • A close up of a plugDescription automatically generated
  6. Tilt entire printer to the left
    • A machine with gears and wiresDescription automatically generated
  7. Look into the paper chute and verify there is nothing physically blocking the paper chute sensor. 
    • A paper roll in a printerDescription automatically generated
  8. Lightly coat a Q-Tip or similar with isopropyl alcohol. 
  9. Insert the swab into the paper chute and clean the paper chute sensor thoroughly as shown below.
  10. Reassemble the printer, load receipt paper, and attempt to print a receipt.
  11. If the problem continues, contact Mister IT for further troubleshooting.

 

HISTORY

Revised Date Revised By Revisions 
1/7/2019 Andrew Poskey Document Created
1/3/2021 Karl Futscher Document checked for sensitive credentials.
11/2/2023 Andrew Poskey Document and formatting updated.
8/14/2024 Andrew Poskey Moved to Fresh
3/14/2025 Andrew Poskey Updated title and content formatting

 

Was this answer helpful?