PURPOSE

This document explains how to test a store’s internet connection via Netgear LM1200.

PROCESS

1. Go to the IT rack and find the Meraki and the Netgear 
   • NOTE: Both are usually located on the top shelf
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2. Make sure the Netgear is connected to Meraki Firewall on port Internet 2.
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3. On the Meraki Firewall find the Cat 5 cable (usually a yellow cable) connected to Port Internet 1. 
4. Unplug it.
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5. Go to the manager’s PC and open the Command Prompt 
   • Search “Command Prompt” in the search bar by the Windows icon.
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6. In the Command Prompt window, type “ping 8.8.8.8 -t” and press “Enter”.
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7. This will generate “Request timed out” error messages. 
8. After getting the error messages, let the command run for about 10 minutes. 
9. The Netgear should start up automatically and a message similar to the one below should show.
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10. This confirms the backup internet is operational and a solid white LED light should be on the front of the Meraki Firewall
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11. Go back to the computer rack and plug the Cat 5 cable back into the Port Internet 1 on the Meraki Firewall. (Yellow Cable)
12. Return to the manager’s PC and make sure you are still getting a reply in the command prompt. 
13. If you are, perform a Google search to confirm the store has internet (e.g., Google “Mister Car Wash”).
14. If the reply in the command prompt still shows “Request timed out”, make sure the Cat 5 cable is plugged into the Port Internet 1 on the Meraki Firewall. 
15. If this doesn’t fix the issue, contact Mister IT.
16. Close the Command Prompt app.