How to setup voicemail in Teams

Modified on: Thu, Mar 13 2025 9:23 AM

PURPOSE

This document will outline the steps to be taken when setting up voicemail greeting in Microsoft Teams.


PROCESS

  1. Open Microsoft Teams and click Calls. 
  2. Click the drop-down arrow next to Don’t Forward on the bottom left and click More Settings.
  3. Under Voicemail, click Configure voicemail.
  4. Then, click Record a greeting.
  5. The voicemail dial pad will open.
  6. Press 2 to open the Greeting Menu.
  7. Press 1 to start recording the greeting.
  8. Press # to finish recording the greeting.
  • Microsoft Teams will play the recorded greeting. Press one of the numbers to do the following:
    1. Press 1: To accept the recording.
    2. Press 2: To re-record.
    3. Press 3: To use the default greeting. 
    4. Press the * key: To cancel the process. 
  • To complete the process, press Leave or press the * key.


HISTORY

Revised Date Revised By Revisions
10/13/2022 Andrew Poskey Created Document
11/15/2023 Andrew Poskey Updated formatting
12/14/2023 Yolanda Terrazas-Franco Updated formatting and grammar mistakes fixed
8/14/2024 Andrew Poskey Moved to Fresh
3/13/2025 Andrew Poskey Updated title and content formatting


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