How to clear cache in Outlook

PURPOSE

If an email is being returned to you, follow the steps below.

PROCESS

Open Outlook on your computer.
Click New Email to initiate a new email draft.
In the To field, input the desired distribution list address.
- Example: allstores@mistercarwash.com
Once your distribution list appears as a suggestion (in this case, the “All Employees” group), hover your mouse over it.
An X icon will appear next to the entry.
Click on this X icon to remove the selected entry from the Outlook cache library.
Exit and relaunch the Outlook application.

HISTORY

Revised Date Revised By Revisions Unnknown Unknown Document created 10/20/2023 Yolanda Terrazas-Franco Format updated and grammar mistakes fixed. 10/12/2024 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title and content formatting