PURPOSE

Follow the steps below to reset your Microsoft password quickly and easily. You will need your cell phone to authenticate your identity.

PROCESS

If You Know Your Old Password

1. Navigate to Change Password:
   • Type your old password
   • Create a new password
   • Verify the new password
     • NOTE: This process may take up to 15 minutes to synchronize with the cloud. Expect a slight delay in the systems.

If You Don't Know Your Old Password

1. NOTE: If you suspect your password may have been compromised, you must immediately report it to Mister IT and change all your passwords.
2. Navigate to Microsoft Online 
3. Click Can’t access your account?
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4. For the type of account. Select Work or School account.
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5. Enter your Email, which will be your full email address (Example: jsmith@mistercarwash.com)
6. Enter the characters in the image or the words from the audio. Then, click “Next”.
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7. Click Text my mobile phone. Enter your phone number, then click Text.  
   • NOTE: If you receive an error stating that you do not have a phone number associated with your account or that you need to update your phone number, follow the following:
     • MFA - HOW TO SETUP MFA FOR STORE ACCOUNTS
   • 
8. Shortly after, you will receive a text message with a 6-digit code. Enter this code and click Next.
   • 
9. Enter your new password, confirm the password, and click Finish.
   • 
   • NOTE: Use the Mister Password Policy to create a new password that follows Mister Guidelines for Password Security.
10. Passwords must meet these minimum standards:
    • Be a minimum of 9 characters in length (passwords of 14 characters or more are better);
    • NOT contain personal information, including birthdates, addresses, phone numbers, or names of family members, pets, friends, and fictional characters
    • NOT contain patterns or easily guessed sequences (e.g., “aaabbb”, “qwerty”, or “123321”)
    • NOT be some version of “Welcome123”, “Password123”, “Changeme123”, and so on.
    • Passphrases, which are passwords made up of multiple words, are highly recommended.
11. After confirmation that your password has been reset, click the blue link to login.
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12. Enter your email and new password to Login. 
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13. If you cannot login and have tried to reset your password, contact Mister IT for assistance.

Additional Password Guidelines

• You must have a separate, unique password for each work-related account you maintain.
• You may NOT use any work-related passwords on your personal accounts.
• Passwords must NOT be shared with anyone, including supervisors and coworkers.
• Passwords may NOT be inserted into email messages or other forms of electronic communication.
• ALL passwords must be treated as sensitive, confidential Mister Car Wash information.
• Passwords may ONLY be stored in password managers authorized by Mister.
• Do NOT use the Remember Password feature of applications (e.g., web browsers).

HISTORY