Troubleshoot no image on send station

Modified on: Fri, Mar 14 2025 12:03 PM

PURPOSE

Troubleshoot the Visual Queue (VQ) that does not have images on it.


PROCESS

  1. “No Image” pictures with a crossed-out circle icon could be vehicles that were sent from the POS terminal, which do not have a camera and would be unable to send an image to VQ.
    • A screen shot of a computerDescription automatically generated
  2. If you are still experiencing the problem, check the IT Cabinet Network Switch and ensure the Visual Queue camera (VQ CAM) cable is securely plugged in. 
    • NOTE: Use the guide below the cables to identify the VQ CAM cable (in the example below, VQ CAM is plugged into Port #17).  
  3. Check the VQ CAM cable connection inside the gate. 
    1. Unlock the gate and open the front panel. 
    2. The VQ CAM cable should be plugged in (pictured below).
      • NOTE: There will be unused cable ends, which is normal. 
      • WARNING: DO NOT attempt to plug anything into the unused cable ends.  


HISTORY

Revised Date Revised By Revisions 
1/17/2023 Luis Flores Document created.
10/18/2023 Andrew Posey Updated formatting.
1/4/2024 Yolanda Terrazas-Franco Format updated and grammar mistakes fixed.
8/14/2024 Andrew Poskey Moved to Fresh
3/14/2025 Andrew Poskey Updated title and content formatting

 

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