Troubleshoot Mister Tablet barcode scanner

Modified on: Fri, Mar 14 2025 1:08 PM

PURPOSE 

Outline the process to setup and troubleshoot the barcode scanner on the Mister Tablets.

 

VIDEO

PROCESS 

Setup

  1. Scan the barcode pictured below: 
    •  
  2. Go to Device Manager. Open the Ports section and find "USB Serial Device". 
  3. Make note of the COM port listed. 
  4. Right click, properties, change to 1 .
    •  
  5. Open the Notepad application and scan a barcode to test. 
    •  



Potential Errors or Symptoms

  • “+E” gets added to barcode field.  
  • Cursor does not show in barcode field by default. 

Troubleshooting Process
  1. Open Device Manager. 
  2. Select Ports (COM & LPT).  
  3. If “USB Serial Device (COM#)” is already listed and the COM Port number is 1, follow the steps below to reassign it to any number other than 1.  
    • Right-click on the “USB Serial Device (COM#)” listed above and select Properties. 
    • Select the Port Settings tab and click Advanced.  
    • Locate the COM Port Number dropdown menu and select any number other than 1 from the list of available COM port numbers. 
    • Click OK to apply the changes. 
  4. Restart the tablet for the changes to take effect. 
  5. After the tablet has restarted
  6. Open Logicwash and test the barcode scanner.

Additional Troubleshooting: 

  1. If the barcode does not scan, follow the steps:
    • NOTE: This will program the T1190 function key assignment so both F1 and F2 buttons (pictured) can work for the barcode scanner.
    •  
  2. Restart the tablet
  3. During boot, navigate into the BIOS by clicking DEL on the Mister Tablet keyboard
  4. Select the Advanced tab by clicking the right arrow on the keyboard once. 
  5. Find User Defined Key F2 
  6. Press Enter. 
  7. Highlight Barcode Scanner is selected 
  8. Press Enter.  
    •  
  9. Navigate to the Save & Exit tab
    • Using the keyboard arrow keys
  10. Select Save Changes and Reset. 
  11. Press Enter to select Yes. 
    •  
  12. The tablet will restart
  13. Test all functionality

 

HISTORY

Revised Date Revised By Revisions
11/18/2024 Mikayla Chin Created Document
3/14/2025 Andrew Poskey Updated title and content formatting
Was this answer helpful?