PURPOSE

Please review the list below of tips and tricks when using your new Smart Payment Credit Card readers. Using these tips and tricks will help avoid issues and freezing.

PROCESS

Cancel a form of payment

• Once a transaction is in process and you have inserted the form of payment that you need to cancel, hold down the red X button. 
• This will cancel the payment and bring you back to the payment screen to use your new form of payment.
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Using Tap to Pay

• If a customer is paying via tap to pay with a credit card or mobile payment
• Hold the card or mobile device close to the top of the credit card reader
• Hovering over the screen as the picture indicates. 
• The reader will then beep and display an approval message on the screen, processing the transaction. 
• It's important to not remove the payment prior to the approval message.
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Inserting payment early

• If a customer inserts their payment into the reader before it lights up green, this will not freeze up the reader. 
• The credit card reader will process it when the kiosk triggers it to do so. 
• DO NOT remove the credit card from the reader until the reader states approval and to "remove card." 
• This will prevent the credit card from freezing and will process the transaction.

Frozen Reader

• If the credit card reader is frozen or displaying an error message for an extended period
• Open the kiosk and remove the power cable. 
• Wait 10 seconds and reinsert the power cable. 
• Then reload the kiosk screens.

PIN Request

• If the credit card reader is requesting a PlN, the customer will need to enter their PIN code on the pin pad to finish processing the transaction. 
• This request comes from the customer's bank. 
• DO NOT ask for the customer's PIN to enter it for them, have the customer enter the PIN themselves.