Micrologic Daily Financial Report FAQ

Modified on: Fri, Mar 14 2025 2:51 PM

PURPOSE

The Daily, Period, and Shift Financial report (DFR) in Wash Assist summarizes all transactions for a given time period. This document reviews expectations for using the DFR and provides answers to frequently asked questions about the report.


PROCESS

  • Every member of the management team at Mister should have a general understanding of the DFR, the information it provides, and when to use this report.
  • The report should be run daily to understand the performance of the location.
  • It should also be run at closing to verify the cash balance is correct. This requirement applies even if your location is not taking cash payment from customers.


FREQUENTLY ASKED QUESTIONS

Q. How do I pull up a DFR for my location?

A.  Log in to Wash Assist and navigate to “Reports”. You will find the Daily, Period, and Shift Financial report on the left-hand side. Click on the report name to open it. Enter the location you want to report on and the date(s).


Q. How often should I run the DFR?

A. The management team should run the DFR at night after the location closes (see below) and whenever they want to dig deeper into store performance. The report updates in real time and shows the volume, breakdown of UWC cars vs. retail, UWC recharges, UWC sign-ups, discounts, house accounts, and so on.


Q. At closing each night, what should I be looking for in the DFR?

A. Each night after the location closes and all deposits are made, a member of the management team should run the DFR to verify the cash balance is zero. This information can be found in the section on the DFR titled “Over/Short – Total”. An “S” next to the dollar amount denotes short and an “O” denotes over. In the example below, this location is $27 dollars short.

Note that this section on the DFR only appears if you are short or over. If the location has a zero cash balance, this section does not appear at all.


Q. What should I do if my cash balance on the DFR is over or short?

A. If the cash balance is over or short by more than $10, investigate the day’s transactions to figure out why the balance is off. For example, did a team member enter a deposit incorrectly? Did a UWC wash or rewash get cashed out rather than discounted and redeemed? From there, email the explanation to the Cash Manager at cashmanager@mistercarwash.com (be sure to copy your Regional Manager).

Note: The Cash Manager will only fix errors of a substantial dollar amount. This communication is primarily to maintain accountability.


Q. How do I investigate the transactions that would cause my DFR to be over or short?

A. Do the following:

  1. Start by asking team members if they might have made any errors during the day that they know of (entering a cash deposit on accident, cashing out a UWC transaction, etc.).
  2. Then, log in to WashAssist, navigate to “Transactions”, and select “Tickets”.
  3. Select “Advanced Search”, filter by the date and location, and select “No” on the Check
  4. and Credit Card dropdowns. This will display only cash transactions.
  5. If your location is not taking cash, click the Total column twice to filter the price from highest to lowest. You can now look for transactions that were cashed out on accident.
  6. Note any issues you find in your email to the Cash Manager and be sure to coach the team member(s) to prevent the mistake(s) from happening again.


Q.  Who should I contact if I notice something strange or unusual?

A. Strange or unusual items in the DFR (see below for an example) may indicate errors in the system. These need to be reported to two places immediately:

  • Submit a Mister IT ticket with all relevant information (location, transaction issue, etc.) and upload the DFR to the ticket if possible.
  • Send an email to cashmanager@mistercarwash.com letting them know about the issue so they know what to expect when closing out the books for the month.
  • The rewash discount is $536K+ when there were only 27 rewashes. This is a system error.


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