How to Schedule an Appointment with Mister IT (Booking)

PURPOSE

Mister IT uses Microsoft Bookings to collaborate with team members to get their Service Desk tickets resolved on a date and time that works best for them.

This guide walks you through how to book, cancel, reschedule, and join an appointment.

PROCESS

Book Appointment

Navigate to IT Connect and follow the Steps for submitting a ticket.
After the ticket is created you will receive an email with the subject line: Service Desk Ticket #INC-XXXXX Has Been Created.
Schedule an Appointment with Mister IT by going HERE
When the page loads, at the top select an option:
- IT Support – Non-Store is for all issues relating to individual equipment, such as laptops, employee emails, etc.
- IT Support – Store for all issues relating to IT equipment at a Mister store, such as kiosks, tablets, send station, etc.
- NOTE: There can be additional selections available and vary depending on current projects.
Next, pick a date and time that works best to work on the issue.
- NOTE: Available times will not be displayed until the previous step is completed.
- IMPORTANT: The times that are displayed are in AZ Time Zone, please confirm availability before booking.
(Optional)If you have been working with a specific IT Technician you may select them from the staff list
- It will show if they are available during the selected Date/Time.
Enter your details:
- First and Last Name (Required)
- Email Address (Required)
- Any additional notes (Optional)
Provide some additional information:
- Site # (Required)
- Cell # (Required)
- Ticket # (Required)
- On-Site Contact (Optional)
When all information is completed, click Book at the bottom of the page.
A confirmation email will be sent to the email provided
- Example Email
A calendar appointment will also be added to your email calendar.

Cancel Appointment

NOTE: If an appointment is within 2 hours of scheduled time it cannot be cancelled or modified.

Sometimes it is necessary to cancel an appointment.
Find and open the appointment confirmation email.
Click “Reschedule”.
On the appointment details page, select “Cancel booking”.
Confirm you would like to cancel by clicking “Cancel booking”.
Your appointment will be cancelled.

Reschedule Appointment

NOTE: If an appointment is within 2 hours of scheduled time it cannot be cancelled or modified.

If you cannot make the appointment but still need it you may reschedule to another day/time
Open your appointment confirmation email.
Click “Reschedule”.
On the appointment details page, select “Reschedule”.
Select a new date and time
Click "Update Booking" to confirm

Join a Scheduled Booking

TIP: Join from your phone or iPad so the camera can be used to help Mister IT see what is happening in real time.

There are two methods to join an appointment:
- First Method - Email Confirmation Second Method - Calendar
  1. Find the email confirmation
  2. In the middle of the page, click the "Join your appointment" button.
  1. Open your email calendar
  2. Find and click on the appointment
  3. Click on "Join"
After either method, it will open a Microsoft Teams Meeting
Click on "Join Now" to join the meeting
The IT Technician will join and provide support for the issue reported.

HISTORY

Revised Date Revised By Revisions Unknown Unknown Created Document 10/4/2024 Andrew Poskey Moved to Fresh and updated formatting 5/13/2025 Andrew Poskey Updated Formatting 6/19/2025 Andrew Poskey Updated pictures, steps, and added how to join a booking.