PURPOSE

The Mister IT Service Desk will be using Microsoft Bookings to collaborate with team members to get their Service Desk tickets resolved on a day and time that works best for them.

This guide walks you through how to book, cancel, and reschedule an appointment.

PROCESS

TO BOOK YOUR APPOINTMENT

1. Navigate to IT Connect and follow the Steps for submitting a ticket.
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2. When the ticket is created you will receive an email with the subject line: Service Desk Ticket #XXXXXX Has Been Created.
3. Schedule an Appointment to meet as soon as possible with an IT Support Technician
4. At the top choose either IT Support - Non-Store or IT Support - Store
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   • Select IT Support – Non-Store for all issues relating to individual equipment, such as laptops, employee emails, etc.
   • Select IT Support – Store for all issues relating to IT equipment at a Mister store, such as kiosks, tablets, send station, etc.
5. Select a day and time to meet with an IT Service Desk Technician.
   • NOTE: Available times will not be displayed until IT Support – Non-Store or IT Support – Store are selected.
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6. Fill out your details and additional information, including name, email address, cell number, ticket number, and any notes you may have.
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7. Finalize your appointment by clicking the Book button at the bottom of the page. 
8. You will then receive a confirmation email.
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TO CANCEL YOUR APPOINTMENT

1. Open your appointment confirmation email.
2. Click “Reschedule”.
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3. On the appointment details page, select “Cancel booking”.
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4. Confirm you would like to cancel by clicking “Cancel booking”. Your appointment will be cancelled.
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TO RESCHEDULE YOUR APPOINTMENT

1. Open your appointment confirmation email.
2. Click “Reschedule”.
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3. On the appointment details page, select “Reschedule”.
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4. Select a day and time to meet with an IT Service Desk Technician.