PURPOSE

You need to know how to clear your cache and cookies on Chrome and Internet Explorer. 

PROCESS

Shortcut

1. While inside your browser of choice, press Ctrl + Shift + Delete buttons on your keyboard simultaneously.
2. This will open the clear browsing data screen.
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3. Select the "Basic" tab 
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4. Check all boxes
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5. Verify the time range is set to "All Time" 
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6. Click "Clear Data"
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7. Close and re-open your browser to finish the process

Chrome

1. Open Chrome.
2. Select the three vertical dots icon in the top-right corner of the screen to open the menu.
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3. Click “Delete browsing data”.
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4. A popup will appear. Change the Time range field to “All time”
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5. Click “Delete data”.
6. Exit out of Chrome completely and reopen for changes to take effect.

Internet Explorer

1. Open Internet Explorer.
2. Click the Gear icon in the top-right corner of the screen.
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3. Select “Internet Options” from the dropdown menu.
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4. Click “Delete” under “Browsing history” near the bottom of the popup menu.
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5. Uncheck everything in the new popup except for “Temporary Internet files and website files” and “Cookies and website data”. 
6. Then click “Delete”.
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7. Press “OK” 
8. Exit out of Internet Explorer completely and reopen for changes to take effect.