Troubleshoot calendar errors in Outlook

PURPOSE

This guide outlines steps to take to resolve an issue with Microsoft Outlook Calendar reminders and error messages. This guide will take you through creating a new Outlook profile and includes an optional step to install the Microsoft Support and Recovery Assistant (SaRA) tool.

PROCESS

Creating a New Outlook Profile

In the Search Bar: Type "Run" in the Windows Search Bar and press enter.
In the Run window that pops up, type "Outlook.exe /profiles" and press Enter.
In the Profile Picker window, click Options.
Optional: Check "Prompt for a profile to be used" to choose a profile each time you open Outlook. It’s a best practice to set the new profile as default.
Click New.
Enter a descriptive name for your new profile (ex. "CClapp"), then click OK
Outlook will pop up with your Mister email address, select Connect.

Option - Install SaRA Tool

Download SaRA: If the instructions above do not resolve the issue, visit this Microsoft website to download and start running SaRA.

Benefits of SaRA

SaRA helps diagnose and fix Outlook issues automatically.
It can be a valuable tool for troubleshooting email problems within existing or new Outlook profiles.
SaRA can also be used for debugging/repairing other common O365 applications or even Windows issues.
NOTE: Installing SaRA is optional and not required to use your new Outlook profile.

ADDITIONAL RESOURCES

Microsoft Support: Create an Outlook profile

Microsoft Support: About the Microsoft Support and Recovery Assistant