Troubleshoot computer programs or freezing issues

Modified on: Tue, Mar 11 2025 2:49 PM

PURPOSE

You need to troubleshoot your computer because it is freezing or behaving strangely.


PROCESS

Programs

  1. Press Ctrl + Alt + Delete simultaneously and click the Task Manager option.
  2. Select the frozen application from the list in Task Manager.
    • You may see a note next to the application that says “Unresponsive” or “Not Responding”.
  3. Once selected, click the End task button in the bottom-right corner of the menu.
  4. After the application closes, reopen it and it should run correctly.
  5. If you are still experiencing issues, restart your computer.


Normal Shutdown (Preferred Method) 

  1. Click on the Windows icon in the lower left bottom
  2. select the power button. 
  3. Select restart computer.


Forced Shutdown

  1. If you are unable to shutdown your computer normally you will have to proceed with a forced shutdown. 
  2. Hold down the power button on the machine until it forcibly turns off. 
  3. This usually takes about 10 seconds. 
  4. Wait a few seconds after the computer has completely shut down
  5. Turn the computer back on again by quickly pressing the power button.


  • If issues persist submit a ticket to MisterIT
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