Troubleshoot computer programs or freezing issues
Modified on: Tue, Mar 11 2025 2:49 PMPURPOSE
You need to troubleshoot your computer because it is freezing or behaving strangely.
PROCESS
Programs
- Press Ctrl + Alt + Delete simultaneously and click the Task Manager option.
- Select the frozen application from the list in Task Manager.
- You may see a note next to the application that says “Unresponsive” or “Not Responding”.
- Once selected, click the End task button in the bottom-right corner of the menu.
- After the application closes, reopen it and it should run correctly.
- If you are still experiencing issues, restart your computer.
Normal Shutdown (Preferred Method)
- Click on the Windows icon in the lower left bottom
- select the power button.
- Select restart computer.
Forced Shutdown
- If you are unable to shutdown your computer normally you will have to proceed with a forced shutdown.
- Hold down the power button on the machine until it forcibly turns off.
- This usually takes about 10 seconds.
- Wait a few seconds after the computer has completely shut down
- Turn the computer back on again by quickly pressing the power button.
- If issues persist submit a ticket to MisterIT