PURPOSE

You need to troubleshoot you computer accessories because your keyboard and mouse are not working.

PROCESS

1. Make sure the keyboard/mouse is firmly plugged into the back of the computer.
2. Try unplugging one or both, and then plugging it into a different USB on the computer.
3. Replace the keyboard/mouse with one that you know works.
4. If you cannot see any lights on your keyboard when you press the Caps Lock or Num Lock keys, it may be a dead keyboard.
5. Make sure there is no dirt or fluff clogging up either the optical laser on the bottom of the mouse.  If may require a cleaning.
6. If you are using a wireless keyboard/mouse, try pressing the reset button on the devices or replace the batteries.