PURPOSE

This guide provides solutions for the most common issues GMs report about Micrologic. In most cases, you can resolve these issues in just a few steps. 

PROCESS

UWC MEMBERSHIP HISTORY

Q: “I want to look up a customer’s UWC membership history.”

A: You might want this information because a CSA has signed up a “new” member but has not  received credit for the sale. The customer may have been an existing UWC member whose  credit card had either been declined during their monthly recharge and who was still within  the recharge grace period OR who had been an active member within the past 90 days.  Micrologic treated this customer’s credit swipe as a recharge on their membership.

Click here for a Guide - How to Lookup A Customers UWC History

EMPLOYEE ACCESS CARD

Q: “I don’t know how to add or edit an employee access card.”

A: In Micrologic, employee access cards are added or edited in Dayforce. 

Click here for a Guide - Troubleshoot Access Cards

GIFT CARD

Q: “A gift card (or prepaid book) scanned as having a zero balance, but the customer swears they have never used it.”

A: Verify usage of the gift card or prepaid book in Wash Assist. 

Click here for a Guide - How To Check Gift Card Balance in Wash Assist

GATE

Q: “The gate arm is not opening for customers.”

A; The gate arm may not be opening because a cable is loose or unplugged at either the network server or the gate control board. 

Click here for a Guide - Troubleshooting BFT Gate Functionality

Q: “The gate is closing on cars.”

A: If you have had a power surge at your site, the gate board may have been reset to its default mode.

Click here for a Guide - How To Prevent BFT Gate From Closing On Cars

RFID READER

Q: “The RFID reader is not reading a member’s tag.”

A: You will first want to check if the RFID reader is scanning tags correctly. 

Click here for a Guide - Troubleshooting RFID Reader Functionality

A: Verify the wiring of the RFID Reader.

Click here for a Guide - How To Wire RFID

BILL DISPENSER

Q: “The kiosk bill dispenser is not working.”

A: Check the bill dispenser to look for problems with the unit itself. 

Click here for a Guide - How to Correctly Clear a Jam

A: Verify the unit is functioning properly

Click here for a Guide - How to Restore Functionality (Dispenser)

BILL ACCEPTOR

Q: “The kiosk bill acceptor is not accepting bills.”

A: The bill acceptor will not work if the bill acceptor cartridge is not properly connected to the kiosk.

Click here for a Guide - How To Restore Functionality (Acceptor)

RECIPT PRINTER

Q: “The receipt printer isn’t printing.”

A: Most of the time, this problem is the result of the printer not being turned on or plugged in.

Click here for a Guide - Troubleshoot POS Receipt Printer

POWER OUTAGE

Q: “We had a power outage. When the power came back on, the kiosk did not reboot properly.”

A: If power to the kiosk computer is cut off, the computer will not reboot until its power cord has been unplugged and plugged back in.

Click here for a Guide - How to Reboot a Kiosk

SEND STATION

Q: “Images of vehicles aren’t showing up on Visual Queue.”

A: In most cases, this problem can be diagnosed simply by looking at Visual Queue

Click here for a Guide - Troubleshoot No Image on Send Station

Q: “Visual Queue is displaying images, but the touch interface is not working.”

A: You may be able to restore functionality by unplugging and reseating cables

Click here for a Guide - Troubleshoot Send Station Touch Function