PURPOSE

Troubleshoot a store network running the white Meraki equipment.

PROCESS

1. Check if the LED light color on the switch.
   • NOTE: This light status may change so please make note before continuing. 
2. Check if the Meraki MX68 in the IT Rack has a different color than a White LED light.
   • LED status indicator guide
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3. Check the physical connections: 
   • Verify the Meraki MS225 switch is plugged into the correct port (Port 3) on the MX68 Security Appliance. 
   • Also, Verify the switch's uplink is connected to the correct port (Port 52) using the GBIC module.
   •  
   • 
4. Restart the switch: 
   • Unplug the power cable from the switch and plug it back in. 
     • NOTE: The power cable is located on the back of the switch.
   • This will restart the switch and may resolve the issue. 
   • Wait a few minutes to see if the switch comes back online.
   • 
5. If the previous step didn’t work, Replace the CAT5E cable that is going from Port 3 in the MX68 to Port52 in the MS225 Switch.
6. Move the GBIC Module from port 52 to Port 51.
7. If the above steps do not resolve the issue, contact Mister IT for further assistance.