PURPOSE

The purpose of this document is to troubleshoot when a tablet has airplane mode stuck on and you cannot turn airplane mode off.

PROCESS

1. Press Windows Key + A to open the Action Center. Check if Airplane Mode is on. If it is on, click on it to turn it off. Then, check if the internet connects.
   
   • NOTE: If you are unable to open the Action Center, navigate to the Windows search bar and type 'Airplane Mode'. If it shows grayed out, follow the steps below.
2. In the search box, type 'Services' and open 'Services'.
3. In the 'Services' window, press and hold on 'Radio Management Service' and click 'Properties'. 
4. Ensure the Startup type is set to 'Manual'.
   • 
5. Then, restart the 'Radio Management Service'.
   • 
6. Exit the Services windows and launch Command Prompt in admin mode.
   • Type the following 3 commands in order:
     • ipconfig /release
     • ipconfig /renew
     • ipconfig /flushdns
7. After running the above commands, restart the tablet.
8. Once the tablet is restarted and loaded into Windows, you should be able to turn off Airplane Mode.

HISTORY