PURPOSE

This document outlines the steps to follow when managers need to request access beyond the standard permissions for the following applications:

• IMPORTANT: Only Managers can submit a request for increased/upgraded access.  
• Active Directory Admin - Information Technology
  
• Dayforce - Human Resources Information System
• Hotshop- Supply Chain and Ordering
• Inspyrus - Accounts Payable and invoice services
• Jira - Project Management system for Accounting
• Oracle ERP - Corporate accounting platform
• Planful - Financial Planning and Analysis (FP&A) Platform
• ServiceNow - Accounting and finance close processes
• Visual Lease - Leased asset management system

PROCESS

Managers will need to request access via the Mister Service Desk. Once the request is submitted, the application owner will receive a notification and approve or deny the request. If the application owner approves the request, the application administrator will grant access. If the request is denied, a notification will be sent to the manager informing them of the denial.

NOTE: Only managers can submit a request for access. Non-managers will need to have their manager submit a request for them using the Mister Service Desk.

Submitting a Request

1. From Mister Connect, Click "IT"
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2. On the IT Connect page, click  "Step 3: Submit a Ticket"
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3. Click "Request Elevated Access"
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4. Select the Application you are requesting Elevated Access to.
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5. Fill out the form as it is listed, be as detailed as you can.
   • NOTE All fields are required except for attaching a file.
   • TIP: If you would like to upload a more detailed explanation for the request, save the explanation to a word document and attach the request using the Add Attachment link
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6. when you have filled out the form completely, click "Place Request" in the bottom right corner.
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HISTORY

PROCESS