PURPOSE This document explains how to upload files to a Teams page. PROCESS Open Microsoft Teams. Click the Teams icon and then select the appropriate channel. Click the Files tab. If you need to create a folder where you can upload documents, click the New tab and select “Folder”. Within the folder where you want to upload documents, click the Upload tab and select “Files” to browse files on your computer. Select the file you want to upload and click “Open”. TIP: You can also drag and drop files into the folder to upload them. Once uploaded, files are accessible from Teams and no longer need to be stored on your computer’s hard drive.

PURPOSE By default, Word, PowerPoint, and Excel files opened in Microsoft Teams will do so within the Teams environment. This document explains how to change your settings to open these files within their desktop app. PROCESS Open Microsoft Teams. Click the three dots to the left of your profile image and select “Settings”. Click the Files tab. Select “Desktop app” from the menu to open Word, PowerPoint, and Excel files in their desktop app.

PURPOSE When you record a Microsoft Teams meeting, it is set to expire after a certain amount of time and others may not be able to access it. This document explains how to move a Microsoft Teams meeting recording to a folder in Microsoft Teams , so it does not expire, and others are able to access it. PROCESS Click the OneDrive icon (blue cloud) on the bottom left corner of your desktop and select “View Online”. On the left side panel, click “My files”. Then, open the Recordings folder. NOTE: If you do not see the Recordings folder, it may be in your Pictures folder. Select the meeting recording that needs to be moved. Click “Move to” on the top. On the left side panel, select the Microsoft Teams Team you would like to move it to. Then, find the folder you want it stored in. Click “Move here”. Your meeting recording has been moved.

PURPOSE The purpose of this document is to explain how to add a shortcut to the Teams folder in their OneDrive to easily find and work with files. These shortcuts appear on the OneDrive web, Windows File Explorer, Microsoft Teams, and on the OneDrive mobile apps. PROCESS Open Microsoft Teams. Select the Microsoft Teams Site and Channel that you want to create a shortcut for. Click the files tab, then click “Add shortcut to OneDrive”. NOTE: If you just want to make a shortcut for a specific folder, only open the folder and then click “Add short to OneDrive”. Open File Explorer and then go To OneDrive – Mister Car Wash. Look for the shortcut you made. Your files should now be there. NOTE: Depending on the numbers of files and internet bandwidth, it might take longer for files to appear. HISTORY Revised Date Revised By Revisions Unknown Unknown Created Document 11/221/2023 Yolanda Terrazas-Franco Updated formatting and grammar mistakes fixed 8/14/2024 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title formatting

PURPOSE To add or update someone an owner to a Microsoft Team. PROCESS If you want to make someone an owner or view who's an owner of an existing team: To the right of the team name, select More options > Manage team. Select the dropdown next to Members and guests to see all team members. The Role column on the right tells you if someone is a team member or team owner. To make someone an owner, select the dropdown and then choose Owner. You can also make someone a team owner while you're creating a team. When you're adding team members, choose whether each new person is going to be a team member or team owner by selecting Owner under the Member menu.

PURPOSE This document explains how to add new members to Teams groups. PROCESS Open Microsoft Teams. Click the Teams icon and then select the appropriate channel. Click the Files tab. Click “Open in SharePoint”. You may need to click the icon with three horizontal dots to show this option. Sign in to SharePoint using your work email if prompted. Click the icon that shows the current number of members in the group. In the panel that opens, click the Add members button. Enter the name of the person you are adding and click “Save”.

PURPOSE A participant in a Teams Meeting notices some choppy voice or video. PROCESS Initial Steps To determine if you are having a problem with your connection to a Teams meeting, do the following self-diagnostics during the meeting in the Teams application: Click on the three dots. Click the Call health menu option and look at two key metrics: Received packet loss: Greater than 10% is a poor connection. Received Jitter: Greater than 100ms for 10 seconds is a poor connection. NOTE: Clicking on Call health does not disturb, delay, or interrupt the current meeting, even if you are the presenter. It will show if you have your screen shared. Quick Fix If you determine you have a poor connection, do the following: Leave the meeting and rejoin it. This can quickly solve the problem by reconnecting to a different Microsoft server that is not experiencing issue. You can turn off incoming video to reduce the amount of computer resources being used. This is not ideal, but it can help mitigate a problem short term. Click the Turn off incoming video menu option at the bottom, above Help. Disable GPU Hardware Acceleration In Teams, select the three dots in the upper right-hand corner, next to your picture. Select Settings from the drop down. Add a checkmark to Disable GPU hardware acceleration (requires restarting Teams). Then, click the X in the top right hand corner. To restart Teams, right-click the Teams icon on the taskbar and select Quit Select Teams from the Start Menu to restart the application. HISTORY Revised Date Revised By Revisions Unknown Unknown Created Document 11/21/2023 Yolanda Terrazas-Franco Updated formatting and grammar mistakes fixed 8/14/2025 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title formatting