PURPOSE Login to Mister Connect on your computer (PC) or mobile device. PROCESS Navigate to misterconnect.mistercarwash.com or open the Mister Connect app. Click the Sign in button. Click “Sign in with Mister Car Wash account”. After reading the Mister Connect Terms of Use and End User License Agreement, click the Accept button. Enter your @mistercarwash.com email as your username. Click “Next”. Enter your Outlook password. Click “Sign in”. You will be prompted to update your password Enter your current password. Create a new password that meets Mister’s Password Policy requirements. Click “Sign in”. Click “Next” when the “More information required” screen appears. Enter your phone number and choose to receive a call or text as your multi-factor authentication. Click “Next”. You will receive a call or text with your authentication code. Enter the code and click “Next”. Your authentication will be verified. Click “Next”. Click “Done” when the “Success!” message appears. You will be asked to stay signed in. Click “Yes”.

PURPOSE Provide instructions on how to login and access your Omni Risk account both on Desktop and Mobile applications. PROCESS Desktop Web Browser Log in to Mister Connect using your store profile. Click the launchpad in the top-right corner and select “Omni View”. In the Account Name field, enter “MisterCarWash” (if it is not already populated). Enter your store email address (e.g., st####@mistercarwash.com) and password and click “Login”: Mobile App Open the Origami Mobile Forms app. When you first open the application, select “Allow” when prompted to receive notifications. Enter “MisterCarWash” in the Account Name field. WARNING: If “in Staging” is displayed, click it so that it reads “in Live”. Then, click “Continue”. Click “Sign in with corporate login”. Enter your site’s email and password and click “Next” to sign in.

PURPOSE This document explains how to add or update a term in the Data Glossary in Mister Connect. PROCESS Review the Data Glossary to see if the term you want to add is already in the glossary or if it needs updating. Some things to keep in mind: The term may be referred to as something else (e.g., “Active Members” is also referred to as “Total Members” or “Total UWC Members”.) The Data Glossary does not need a separate definition for each term. A portion of the term you want to add may already exist (e.g., you want to add “Membership Volume”, but “Volume” already exists). Do not add terms with specific time periods in their title (e.g., “Membership Volume this year” cannot be added). Complete the Mister Intel Feedback Form and provide the following information: Name and alternate names Definition Formula Example Source Once the Data Team receives the form, the information is added to the Master Spreadsheet. Each week, the Data Team notifies the Data Glossary Steering Team to review and approve new terms. The Data Glossary Steering Team reviews the term/details and provides their feedback and/or approval. Once the term and its details have been approved. It is then submitted to Mister Connect by the Data Glossary Steering Team and added to the Data Glossary.

PURPOSE If the OmniView app on an iPad is having issues submitting forms, follow the troubleshooting steps below to update the OmniView app. PROCESS Log out of the OmniView app. Force quit the OmniView app completely: From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. Swipe right or left to find the OmniView app. Swipe up on the app’s preview to close the OmniView app. Open the OmniView app and log back in. You should now be able to submit forms. If the issue persists, please contact MisterIT.

PURPOSE When a store attempts to log in to HubSpot via Single Sign-On (SSO) and is prompted to receive a code to a phone number attached to the account that is incorrect, the location can request 2FA to be removed. The store should only request 2FA to be removed if the verification phone number listed is not the store number. The following document details the process to successfully remove 2FA for an account. PROCESS FIELD TEAM MEMBERS In the store HubSpot account, click the Settings icon in the top right corner. In the left sidebar menu, click General, then open the Security tab. In the Two-factor authentication section, click Remove [Primary method], and if enabled, click Remove [Secondary method]. In the dialog box, input the 2FA code sent to your primary or secondary method. If you do not have access to either method, but have your backup codes, click Use a backup code. NOTE: If you do not have access to any of these methods, click Lost your authentication device?, which will notify 10 random Super Administrators that can remove 2FA. SUPER ADMINISTRATORS Click Start removal process. An external window will pop up for the Super Admin and a code will be sent to the store email. Retrieve the code from the store and enter it in the window, then click Authorize two-factor authentication removal. 2FA has successfully been removed and they do not need to setup 2FA again as we utilize SSO as a more secure option.