Troubleshoot slowness or quality issues in Teams
Modified on: Thu, Mar 13 2025 12:11 PMPURPOSE
A participant in a Teams Meeting notices some choppy voice or video.
PROCESS
Initial Steps
- To determine if you are having a problem with your connection to a Teams meeting, do the following self-diagnostics during the meeting in the Teams application:
- Click on the three dots.
- Click the Call health menu option and look at two key metrics:
- Received packet loss: Greater than 10% is a poor connection.
- Received Jitter: Greater than 100ms for 10 seconds is a poor connection.
- NOTE: Clicking on Call health does not disturb, delay, or interrupt the current meeting, even if you are the presenter.
- It will show if you have your screen shared.
Quick Fix
- If you determine you have a poor connection, do the following:
- Leave the meeting and rejoin it.
- This can quickly solve the problem by reconnecting to a different Microsoft server that is not experiencing issue.
- You can turn off incoming video to reduce the amount of computer resources being used.
- This is not ideal, but it can help mitigate a problem short term.
- Click the Turn off incoming video menu option at the bottom, above Help.
Disable GPU Hardware Acceleration
- In Teams, select the three dots in the upper right-hand corner, next to your picture.
- Select Settings from the drop down.
- Add a checkmark to Disable GPU hardware acceleration (requires restarting Teams). Then, click the X in the top right hand corner.
- To restart Teams, right-click the Teams icon on the taskbar and select Quit
- Select Teams from the Start Menu to restart the application.
HISTORY
Revised Date | Revised By | Revisions |
Unknown | Unknown | Created Document |
11/21/2023 | Yolanda Terrazas-Franco | Updated formatting and grammar mistakes fixed |
8/14/2025 | Andrew Poskey | Moved to Fresh |
3/13/2025 | Andrew Poskey | Updated title formatting |