PURPOSE 

Troubleshoot most common issues with a tablet.

PROCESS 

Q: Tablet won't read credit cards 

A: Steps to follow:

1. Clean the card reader with an alcohol cleaning card. 
2. Try swiping a card at different speeds and directions. 

Q: Tablet won’t scan RFID or barcodes 

A: See Guide: HERE

1. Verify if the light turns on when scanner button pressed  
2. Scan factory reset barcode.

Q: Tablet won't connect to MCW-TABLET WIFI

A: Steps to follow:

1. Verify network password.  
2. Reboot wireless access points (WAP)
3. In the Settings, click “Forget the network,” and try to connect again. 

Q: Tablet has no display or faded display 

A: Steps to follow:

1. Tap or hold the buttons on the top to see if the display turns on.   
2. Check the light on the face of the tablet to make sure it is on.  
3. Verify the battery light on the back is not on (using internal battery).  
4. Ping the tablet and try to log into it. 

Q: Tablet dying or wont power on 

A: See Guide: HERE

Q: Touch on tablet is not working 

A: Steps to follow:

1. Check to make sure that there are no tap animations happening by itself.   
2. Clean the screen.   
3. Remove screen protector. 

Q: Basic Tablet Troubleshooting Steps to Attempt. 

A: Steps to follow:

1. Reboot Tablet.  
2. Make sure the tablet is connected to the correct Network.  
3. Make sure the tablet is on a private network.  
4. Enable network discovery if the banner prompt comes up. 

HISTORY