PURPOSE

You need to troubleshoot your computer because you cannot access internet or web browsing is too slow.

PROCESS

1. Reset Internet Explorer (IE) back to default settings and clear web browsing temporary internet files.
   1. Open IE and click on tools
   2. Select Internet Options
   3. Click on the advanced tab
   4. Select Reset
   5. Check the box next to "Delete Personal Settings" to delete temporary internet files.
      • NOTE: You will not lose your favorites.
   6. Close and reopen IE and try again
2. Clear web browser cache and cookies using the Guide: HERE
3. Try a different web browser. 
4. Open and use Outlook to send or receive emails.
5. Restart your computer.
6. If at home try restarting your Internet Provider Modem.
7. If the problem persists contact Mister IT