PURPOSE Guide for configuring wash assist. PROCESS Account Information From the menu, select Account Information under the section titled Configuration. A list of sites will appear. To add an account, select the + New Record button. Enter the general Account Information: Location ID Customer Number License Site Name Operation Mode: Define whether this account is managed by a single person or multiple people. Enter the Company Information Address Phone Email Fax Logo: Select the file from the local drive; Max. size: 100 x 90. Enter Payroll Information Start Week On: Select a start day for the pay period. Pay Overtime Overtime Hours Start Per (week/day): Select how to measure hours (i.e. 8 hours/day or 40 hours/week) Round Punch In/Out: Select an option to round punch in and punch out times to the nearest time. For example, an employee punches in at 9:04 a.m. Selecting ‘Round to 10 Minutes’ will record the employee’s punch in time at 9:00 a.m. Enter Location Information Name Code UTC Offset Code Location Users Enter Miscellaneous notes and messages: Disclaimer Open 24 Hours Note Audit Counter Ticket Message Rewards Redeem Message Rewards Ticket Message Ticket Disclaimer HH Greeter Message Ticket Survey Unlimited Contract CRM Account Number Remit Street Address, City, State and Zip Remit Phone Terms and Conditions Contract option Third Party Time Punch option Password Strength: If password strength is set to 8, the login passwords for the admin account and employee accounts will require a minimum of 8 characters. Account Types From the menu, select Account Types under the section titled Configuration. A list of previously entered account types will appear. To add an account type, select the + New Record button. Enter a description and hit Add. Button Groups From the menu, select Button Groups under the section titled Configuration. A list of previously added button groups will appear. To add a button group, select the + New Record button. Enter a description of the Button Group. Hit Add. Button Types From the menu, select Button Types under the section titled Configuration. A list of previously added button types will appear. To add a button type, select the + New Record button. Enter a description of the Button Type. Hit Add. Cancellation Reasons From the menu, select Cancellation Reasons under the section titled Configuration. A list of previously added cancellation reasons will appear. To add a cancellation reason, select the + New Record button. Enter a description. Select an option to display the cancellation reason on the POS. Hit Add. Cashier Buttons From the menu, select Cashier Buttons under the section titled Configuration. A list of previously entered cashier buttons will appear. To add a cashier button, select the + New Record button. Enter a description of the button where it says ‘POS’. Select a Group Select a Type Assign a color to the button. Hit Add to add the button, but not send it to the POS system. Hit Add & Commit to send the button to the POS system Categories From the menu, select Categories under the section titled Configuration. A list of previously entered categories will appear. To add a category, select the + New Record button. Enter the category’s description. Enter a value for Print Order. Select an option to Count as Extra. Select the Profit Center and the Account Code from the drop-down list. Set up Category Inclusions. Set up Category Exclusions. Hit Add to add the category, but not send it to the POS system. Hit Add & Commit to send the button to the POS system. Colors From the menu, select Colors under the section titled Configuration. A list of colors and their abbreviations will appear, if previously entered. To add a color, select the + New Record button. Type in the color. Choose an abbreviation for the color. Hit Add. Dashboard Settings From the menu, select Dashboard Settings under the section titled Configuration. A list of previously entered cashier buttons will appear. To add a cashier button, select the + New Record button. Enter a the name of the dashboard. Select a User Level Select a User. Drag the desired widget to the dashboard. Widgets added to the dashboard will appear in the layout as specified. To reposition the widgets, select the widget title and drag it to the desired position. To remove the widget from the dashboard, click on the ‘trash can’ icon next to the widget’s title. Hit Add. Departments From the menu, select Departments under the section titled Configuration. A list of previously entered departments will appear. To add a department, select the + New Record button. Enter the name of the department. Select whether this department is active. Choose the Profit Center. Select an Account Code. Select options for: Include on Page: Select ‘Yes’ to include the department Exclude from Labor: If the department requires labor, select ‘No’. System Select a User. Discounts From the menu, select Discounts under the section titled Configuration. A list of previously entered discounts will appear. To add a discount, select the + New Record button. Enter a description of the discount. Select the Approval Level for the discount. Enter a Code. This is the code customers will use to apply the discount. Enter a barcode, if applicable. Select the Method of the discount (i.e. Is the discount measured as a set value or as a percentage?) Enter the discount Amount. Select a Taxable option and select the tax rate. Enter the Commission, if applicable. Enter the number of Points to be deducted from the customer’s account when this discount is used, if applicable. Enter Service details: Select a Require Service option. This option will only apply the discount to the selected service. Enter a Service Link Select a Service Type Link Select an option to display the discount on a handheld device. Select an option to show the discount on the receipt. Enter the following: Receipt Text: Alternative description if you do not wish to print the discount on the receipt. Days to Expire Minimum Amount: This is the minimum purchase amount in order to use the discount. Validation Order Display Order: This is the order in which discounts appear on a report. Print Order: This is the order in which this item appears on a receipt. Start Date, Start Time, and End Time Select an option to Auto Apply the discount. Select a Discount Type. or select the blue + button to add a discount type. Select a discount Category from the drop-down list Enter the date the discount was created and the person who created it. Hit Add to add the discount, but not send it to the POS system. Hit Add & Commit to send the discount to the POS system. Discount Types From the menu, select Discount Types under the section titled Configuration. A list of previously entered discount types will appear. To add a discount type, select the + New Record button. Enter a description of the discount type. Hit Add. Event Types From the menu, select Event Types under the section titled Configuration. A list of previously entered event types will appear. To add an event type, select the + New Record button. Enter a description of the event type. Hit Add. Form Category From the menu, select Form Category under the section titled Configuration. A list of previously entered categories will appear. To add a category, select the + New Record button. Enter a description of the form category. Hit Add. General Ledger Account Codes From the menu, select General Ledger Account Codes under the section titled Configuration. A list of previously entered account codes will appear. To add a General Ledger Account Code, select the + New Record button. Enter an Account Code. Type in a description of the account code. Enter the Display Order and Print Order. Display Order: This is the order you wish to display General Ledger Account Codes in a report. Print Order: This is the order you wish to print the account code on a receipt. Hit Add. Greeter Buttons From the menu, select Greeter Buttons under the section titled Configuration. A list of previously entered greeter buttons will appear. To add a greeter button, select the + New Record button. Enter the POS name or identifier. Select a Group Select a Type Select a color for the greeter button. Hit Add to add the greeter button to the list, but not send it to the POS system. Hit Add & Commit to send the discount to the POS system. Hardware / Terminals From the menu, select Hardware / Terminals under the section titled Configuration. A list of systems, terminals, versions, and IP Addresses will appear. To add a terminal, select the + New Record button. Enter the terminal ID. Select a System Type Enter a name, version, IP address, and the terminal’s location within the site. Select the Profit Center Select a Button Group. Select a Location for the terminal. This is the site the terminal is located at. Enter or select a Visual Queue Column option. Hit Add. Image Design From the menu, select Image Design under the section titled Configuration. A list of previously uploaded image designs will appear. To add an image, select the + New Record button. Enter the Image Title. Select an Image Type Enter a name, version, IP address, and the terminal’s location within the site. Upload the image from a local drive. Hit Add. Issue Status Types From the menu, select Issue Status Types under the section titled Configuration. A list of previously entered issue types will appear. To add an image, select the + New Record button. Enter the name of the issue type. Hit Add. Locations From the menu, select Locations under the section titled Configuration. A list of previously entered locations will appear. To add a location, select the + New Record button. Enter the location’s general information: Name Code Description UTC Offset: This is the location’s time zone. For example, a car wash in New Jersey is found in the Eastern Time Zone, therefore the time zone is UTC-5:00. Address Phone Number and Fax Logo Location Users License Site Name: The site name must be unique in multi-site operations and cannot be changed. Operation Mode Add additional details, messages, and disclaimers (ticket message, ticket disclaimer, authentication key, CRM account number, etc.). For the Show on Dashboard option, select ‘YES’ to activate the location. Set a value for Auto Charge Decline Attempts. Hit Add. Location Groups From the menu, select Location Groups under the section titled Configuration. A list of previously entered location groups will appear. To add a location group, select the + New Record button. Enter the group Name. Enter a description. Enter a Ledger Code, if applicable. Select an option to show the group on the desktop. To add a location to the group, select the location name and hit ‘Copy’. To remove a location from the group, select the location and hit ‘Return’. Hit Add to create the group. Loyalty Discount Types From the menu, select Loyalty Discount Types under the section titled Configuration. A list of previously entered loyalty discount types will appear. To add a Loyalty Discount Type, select the + New Record button. Enter a description of the Loyalty Discount Type. Add a note, if necessary. Hit Add. Lube Buttons From the menu, select Lube Buttons under the section titled Configuration. A list of previously entered lube buttons will appear. To add a lube button, select the + New Record button. Enter the name of the POS. Select the Button Group Select the Button Type Select a color for the lube button. Hit Add to add the lube button to the list only. Hit Add & Commit to send the discount to the POS system. Lube Checklists From the menu, select Lube Checklists under the section titled Configuration. A list of previously entered lube checklists will appear. To add a lube button, select the + New Record button. Enter a description of the service. Hit Add. Macros First, configure Macro Types From the menu, select Macros under the section titled Configuration. A list of previously entered macros will appear. To add a macro, select the + New Record button. Enter a description of the macro. Decide whether the macro will be displayed on a handheld device (check the box for ‘Yes’). Hit Add. The Macro can now be viewed on the POS. Macro Types From the menu, select Macro Types under the section titled Configuration. A list of previously entered Macro Types will appear. To add a Macro Type, select the + New Record button. Enter a description of the Macro Type. Hit Add. It is now possible to configure a Macro Payment Types From the menu, select Payment Types under the section titled Configuration. A list of previously entered payment types will appear. To add a macro, select the + New Record button. Enter a description of the payment type. Select options for the Locked button, Require Reference button, and Show as Other button. Locked: Select an option to lock the payment type. Show as Other: Selecting ‘YES’ will display this payment types as ‘Other’. Enter a Display Order. This is the order in which you wish to display the payment type. Enter the Account Code. Select the creator. Hit Add. Prepaid Book Types From the menu, select Prepaid Book Types under the section titled Configuration. A list of previously entered prepaid book types will appear. To add a prepaid book type, select the + New Record button. Enter a description of the type. Select a service. Enter the Wash Quantity. Enter the Wash Value. Select the Tax Rate. Enter the price of the book. Select whether the prepaid book is taxable. Enter values for Days per Use and Days to Use. Days Per Use: This is the number of uses a customer can use a prepaid book per day. Days to Use: This is how many days a customer has until they can no longer use the prepaid book. Select the positions that receives the commission. Enter a Sale Commission and Redemption Commission value. Sale Commission: This determines the commission the cashier receives upon the sale of a prepaid book. Redemption Commission: This determines the commission the cashier receives based on the redemption of a wash from the original prepaid book. Select the categories the prepaid book is associated with. Enter the Quantity on Hand. Hit Add. Profit Centers From the menu, select Profit Center under the section titled Configuration. A list of previously entered policy categories will appear. To add a profit center, select the + New Record button. Enter a description of the profit center. Select an Include with Report Service option. Hit Add. Profile Types From the menu, select Profile Types under the section titled Configuration. A list of previously entered profile types will appear. To add a profile type, select the + New Record button. Enter a Profile Type Name. Enter a description of the profile type. Hit Add. Rewards From the menu, select Rewards under the section titled Configuration. A list of previously entered rewards will appear. To add a reward, select the + New Record button. Create a Coupon Code. Enter the Offer Title and a description of the reward. Select a Start Date and Expiration Date. If desired, attach an image of the reward. Hit Add. Rewash Reasons From the menu, select Rewash Reasons under the section titled Configuration. A list of previously entered rewash reasons will appear. To add a rewash reason, select the + New Record button. Enter a description of the reason for the rewash. Hit Add. Screen Layout From the menu, select Screen Layout under the section titled Configuration. A list of previously entered screen layouts will appear. To add a screen layout, select the + New Record button. Enter a name of the layout. Enter the layout’s Form Type. Form Type varies based on the screen being created. If adding a screen, the Form Type will be 0. Select a Sequence Number. Select a Profile Type from the drop-down list Upload an Audio File and Image, if desired. Select an option to Show Overlays. If an overlay is configured for this screen, it must be enabled. Hit Add. Services From the menu, select Services under the section titled Configuration. A list of previously entered services will appear. To add a service, select the + New Record button. Enter a description of the service. Select an Approval Level. Enter a Controller Code and Service Code, if applicable. Enter a value for the Amount. Select a Tax Option and a Tax Rate. Apply a commission, if applicable. Enter Oil Service information (inventory type, base fluid price, base oil filter price, oil quantity), if applicable. Select the Service Type and Category Enter a value for Expected Duration in Minutes, if applicable. This is an estimate for how long the service will take to complete. Hit Add to add the service to the list only. Hit Add & Commit to send the service to the POS system. Service Types From the menu, select Service Types under the section titled Configuration. A list of previously entered service types will appear. To add a service, select the + New Record button. Enter a description of the service type. Hit Add. Surcharges From the menu, select Surcharges under the section titled Configuration. A list of previously entered surcharges will appear. To add a surcharge, select the + New Record button. Enter a description of the surcharge. Select an Approval Level. Enter a Code and Barcode, if applicable. Enter a value for the Amount. Select tax options: Is the surcharge taxable? Is tax included? Tax rates Enter commission options, if applicable. Who does the commission go to? What is the commission? Enter a Prepay Amount, if applicable. Select an option to show the surcharge on handheld devices. Enter the Display Order and Print Order. Enter the Surcharge Type Select the Surcharge Category. Enter a Gift Card Discount Percentage, if desired. Hit Add to add the surcharge to the WashAssist list only. Hit Add & Commit to send the service to the POS system. Surcharge Types From the menu, select Services under the section titled Configuration. A list of previously entered services will appear. To add a service, select the + New Record button. Enter a description of the service. Hit Add. System Users From the menu, select System Users under the section titled Configuration. A list of system users will appear. To add a user, select the + New Record button. Enter a Username and Password for the employee. Enter the new user’s Email and Phone Number. Create a POS Code. Select an option to create the user as a greeter. Assign the User Level Select the Start Screen for when the user logs onto WashAssist. Select the Location the user will be employed. Enter a Status for this user. Hit Add to save the user’s information. System Types From the menu, select System Types under the section titled Configuration. A list of previously entered system types will appear. To add a system type, select the + New Record button. Enter a description of the system type. Hit Add to add the system type. Tax Rates From the menu, select Tax Rates under the section titled Configuration. A list of previously entered tax rates will appear. To add a tax rate, select the + New Record button. Enter a description of the tax rate. Enter the Tax Rate. Select whether the tax rate is the Default tax rate. There could be multiple tax rates for different locations, therefore it is important to assign the location to the tax rate. Locations must be configured before they can be assigned a tax rate Select the Location tab at the top of the page. A window will appear displaying the different locations. Select the locations associated with the tax rate and hit ‘Copy’. Hit ‘Continue’ to apply the tax rates to the selected locations. Hit Add to save the tax rate. Templates From the menu, select Templates under the section titled Configuration. A list of previously entered templates will appear. To add a template, select the + New Record button. Enter a Template Type. Enter a Category (i.e. email, text notification, etc.) Enter a Trigger Name Format the template. Hit Save to save the template. Transaction Types From the menu, select Transaction Types under the section titled Configuration. A list of previously entered transaction types will appear. To add a transaction type, select the + New Record button. Enter a description of the service. Hit Add to save the transaction type. User Levels From the menu, select User Levels under the section titled Configuration. A list of user levels will appear. Administrators are assigned a User ID of -1. Administrators have the ability to setup User Levels and have full access to financial statements. To add a user level, select the + New Record button. Enter a User Level ID and a User Level Name. Select a Session Timeout time. Select the user level’s home screen. Select a Security Level. Enter limit values for Payouts. Check off one or more permissions members belonging to this user level can perform. Hit Add to save the user level. From the User Level list, click on ‘Permissions’ to individually assign and edit specific permission settings. Select Update after making changes. VIP Monthly Types From the menu, select VIP Monthly Types under the section titled Configuration. A list of previously entered VIP Monthly Types will appear. To add a type, select the + New Record button. Enter a description. Hit Add to save the VIP Monthly Type. VIP Types From the menu, select VIP Types under the section titled Configuration. A list of previously entered VIP Types will appear. To add a type, select the + New Record button. Enter a description. Hit Add to save the VIP Type. VIP Account Loyalty Discounts From the menu, select VIP Account Loyalty Discounts under the section titled Configuration. A list of previously entered VIP Loyalty Discounts will appear. To add a VIP Account Loyalty Discount, select the + New Record button. Select or enter a VIP Account. Select a Loyalty Discount Hit Add to save the VIP Account Loyalty Discount. VIP Charge Frequency From the menu, select VIP Charge Frequency under the section titled Configuration. A list of previously entered VIP charge frequencies will appear. To add a charge frequency, select the + New Record button. Enter a description. Enter the charge frequency (in days) for VIP membership. Hit Add to save the VIP Charge Frequency. VIP Account Service From the menu, select VIP Account Service under the section titled Configuration. A list of previously entered VIP Account Services will appear. To add a service, select the + New Record button. Enter a description. Select the VIP Account. Select the VIP Account Service Enter the price of the service. Select whether this service is taxable. Hit Add to save the VIP Service.

PURPOSE Review the Micrologic Wash Assist Dashboard and its various widgets that are available. PROCESS Cars Washed The Cars Washed widget breaks down Express (EX) and Full Serve (FS) percentages for all transactions and for UWC members only. Labor % The Labor % widget displays several labor-related statistics, including Full Serve cars per man hour (FS CPM) and Full Serve labor minutes per car (FS LMC). *Includes overtime (hourly employees only). **Includes retail value of UWC and prepaid card redemptions, full retail value of washes discounted by coupons, and full retail value of rewashes. Excludes merchandise sales, prepaid/gift card sales, and UWC monthly recharges. Labor Hours Used = total hours of all clocked-in employees for the day Memberships The Memberships widget reports total active members, sign-ups for the day, recharges, capture rate, and sign- ups by hour. Memberships = total active UWC members for the selected location Sign Up = total UWC sign-ups for the day Recharges = total UWC memberships successfully recharged on this day Package Performance The ASP widget has been renamed Package Performance and is solely focused on retail metrics. It includes the percentages of EX and FS retail washes sold as premium packages as well as EX and FS retail revenue per car (EX/FS RPC). Package Performance % = EX/FS Premium Packages= Location Records Displays the following information for the selected store: sign-ups per day volume per hour volume per day volume per month.

PURPOSE Guide on utilizing Wash Assist customers section. PROCESS Customers From the menu, select Customers under the section titled Customers. To add a new customer: Select the + New Record button at the top left and enter the necessary information. Hit Add. To edit customer information, select the Edit button in the right column and make the necessary changes. Select Save. To download the customer list: Select the blue Export As button at the top left of the customer list and select the desired format. To apply filters, select the filter from one of the blue buttons at the top of the customer list: Rewards Program: to filter customers based on a rewards program, select the Reward Program button and click on the desired filter. Rewards Member: filter customers based on whether they are a rewards member or not. Status: This filter describes whether a customer’s plan is active, inactive, or recharge. Active: Customers with an active plan. Inactive: Customers with an expired plan. Recharge: Customers with an expired account will be given a recharge period to allow the customer to renew their plan. Basic and Advanced Search: Basic Search: search by last name, first, name, city, and barcode. Advanced Search: search by the basic search options, in addition to information such as phone number, first visit, last visit, and credit card information. To access information regarding a specific customer, click on the View button located in the right column. Customer information can be edited by selecting the tabs at the top of the page and clicking Edit. The tabs are defined below. Account Info: This tab shows the information entered when adding a new customer. Vehicle Information: This tab displays the details of the customer’s car. Tickets History: This tab shows a history of the customer’s washes. Wash details such as date, time, transaction amount, and cashier can be viewed. Unlimited Program: This tab shows the details of the customer’s unlimited plan. Unlimited Logs: This tab shows a record of any changes made to the Unlimited Program tab. Customer Notes: This tab shows additional details. Refunds History: This tab lists all refunds made to the customer. Family Accounts: This tab shows whether the customer belongs to a House Account. To refund a customer: Select the Refund button at the bottom right of the screen. Enter the refund details and select Refund. Generating House Account Invoices From the menu, select Generating HA Invoices under the section titled Customers. A list of House Account invoices will appear. To add a new invoice, select the desired House Account by checking the box in the left column. Select Generate Invoices. Adding Gift Cards From the menu, select Gift Cards under the section titled Customers. A list of previously entered gift cards will appear. To add a gift card, select + New Record and enter the gift card details Card Number: This is the number found on the back of the gift card. Balance: This is the amount applied to the gift card. Expiration Date: This is an option to set an expiration date for the gift card. Last Used: This is the date the gift card was last used. Click Add. To edit a gift card, select the Edit button in the right column and make the necessary changes. Select Save. House Accounts From the menu, select House Accounts under the section titled Customers. A list of House Accounts will appear. To add a House Account, select the Add New Record button at the top left. Under the Account Main tab, enter the House Account information. Select Add. To edit a House Account, select the Edit button in the column to right. Edit the necessary information. Select Save. Loyalty Discounts From the menu, select Loyalty Discounts under the section titled Customers. A list of Loyalty Discounts will appear. To add a new Loyalty Discount, select the Add New Record button and enter the necessary information To apply the Loyalty Discount to a location, click on the ACTIVE Locations tab and select the location(s). Hit Add. To edit a Loyalty Discount, select the Edit button in the right column and make the necessary changes. Select Save. Prepaid Books From the menu, select Prepaid Books under the section titled Customers. A list of previously entered Prepaid Books will appear. To add a new Prepaid Book, select the Add New Record button and enter the necessary information To apply the Loyalty Discount to a customer, hit the blue Select button next to the Customer field. A window will appear requesting customer information Enter Customer’s Last Name or Barcode: Search for the customer using the customer’s last name or barcode. Select Get Customers. Customers will be listed under the drop- down list. Select the correct customer. The customer’s information will appear in the empty fields (customer ID, customer name, and barcode). Hit Select to associate the prepaid book with a customer. To edit a Prepaid Book, select the Edit button in the rightmost column and make the necessary changes. Select Save. Rewards and Unlimited Programs From the menu, select Rewards/Unlimited Programs under the section titled Customers. A list of Rewards and Unlimited Programs will appear. To add a new Reward or Unlimited Program, select the Add New Record button. Enter the Rewards and Unlimited Plan details (see Figure 2.7a). Program/Reward Type can be configured from this page. To apply the program to a specific location, click on the blue Active Locations button at the top of the page and select the desired location(s). After setting the active locations, a blue gear box will appear to the right of each field. Enter the site-specific information: surcharge, family amount, amount, tax rate, services, etc. (see Figure 2.7b). Hit Save. Select Add. To edit a Rewards or Unlimited Program, select the Edit button in the rightmost column and make the necessary changes. Select Save. Rewards and Unlimited Types From the menu, select Rewards and Unlimited Types under the section titled Customers. A list of previously entered Rewards and Unlimited Types will appear. To add a new Reward or Unlimited type, select the + New Record button. Enter a description. To apply the program to a specific location, click on the blue Active Locations button at the top of the page and select the desired location(s). Hit Add to save the description Vehicles From the menu, select Vehicles under the section titled Customers. A list of customer vehicles will appear. To add a vehicle, select the + New Record button. Search for the customer by hitting the blue Select button Enter the remaining vehicle information. To edit a customer’s vehicle information, select the Edit button in the rightmost column and make the necessary changes. Select Save.

PURPOSE Guide for utilizing Wash Assist transactions section. PROCESS Adjustments From the menu, select Adjustments under the section titled Transactions. A list of adjustments will appear. To add a new adjustment, select the + New Record button and enter the following details Location: This is the location where the adjustment was made. Ticket Number: This is an auto-generated number. Date: This is the date of the adjustment. Shift Number: This indicates the shift when the adjustment was made. Cashier: Select the employee operating the sales register at the time of the adjustment. Cashier Terminal: Select the corresponding terminal. Greeter: Select the employee operating as the greeter at the time of the adjustment. House Account: Select the House Account associated with the adjustment. Drawer Details: Enter the opening and closing amounts. To edit an adjustment, select the Edit button in the right column and make the necessary changes. Select Save. Bank Drop From the menu, select Bank Drop under the section titled Transactions. A bank drop history will appear. To add a bank drop, select the Add New Record button and enter the following: Location: Select the site’s location. Date/Time: Select the date and time of the bank drop. Terminal: Select the appropriate terminal. Amount: Enter the deposit amount and the tender type. Shift Number: Enter the number-specific shift. Cashier: Select the employee operating the sales register. To edit a bank drop, select the Edit button in the rightmost column and make the necessary changes. Select Save. Credit Card Transactions From the menu, select Credit Card Transactions under the section titled Transactions. A list of previous credit card transactions will appear. To edit a credit card transaction, select the Edit button in the rightmost column and make the necessary changes. Select Save. To export credit card transactions, select the Export As button on the top of the page and select the desired format for the report Payouts From the menu, select Payouts under the section titled Transactions. A payout history will be listed. To add a payout, select the + New Record button and enter the following information (see Figure 4.2): Location: This is the site where the payment was made. Date / Time: This the date and time the payment was made. Shift Number: This is the number-specific shift when the payment was made. Cashier: This is the employee operating the sales register. Terminal: This is the terminal where the payment was pulled from. Account Code: This is the code associated with the vendor created by the site. Vendor: Enter the vendor’s name where the payment is made. Amount: This is the payment amount. Description: Sites can add a description of the payment here. Notes: Sites can enter additional information or details here. To edit a payout, select the Edit button in the rightmost column and make the necessary changes. Select Save. To export a report of payout history, select the Export As button and the desired format. Payments From the menu, select Payments under the section titled Transactions. A list of customer payments will be listed. To view the details of a customer’s payment, select the View button in the rightmost column. Clicking on the ticket number will open the ticket details related to that payment. To export a Payment Report, select the Export As button and the desired format Tickets From the menu, select Tickets under the section titled Transactions. A list of tickets will appear showing the location, ticket number, date, total, status, tender type, and customer. To view a specific ticket, select the ticket number. Alternatively, select the View icon in the rightmost column. To refund a ticket: Select the ticket number or the View button. Click on the Ticket Refunds tab at the top of the page. Select New Record and add the refund details. Hit Add. To edit a ticket, select the Edit button in the rightmost column. Make the necessary changes and select Save. To export a report of the tickets, select the Export As button and choose the desired format. Ticket Details From the menu, select Ticket Details under the section titled Transactions. A list of previously entered ticket details will appear. To view a specific ticket’s details, select the View icon or the ticket number. To refund a ticket: Select the ticket number or the View icon. Click on the Ticket Refunds tab at the top of the page. Select New Record and add the refund details. Hit Add. To export a report of Ticket Details, select the Export As button and select the desired format.

PURPOSE The Daily, Period, and Shift Financial report (DFR) in Wash Assist summarizes all transactions for a given time period. This document reviews expectations for using the DFR and provides answers to frequently asked questions about the report. PROCESS Every member of the management team at Mister should have a general understanding of the DFR, the information it provides, and when to use this report. The report should be run daily to understand the performance of the location. It should also be run at closing to verify the cash balance is correct. This requirement applies even if your location is not taking cash payment from customers. FREQUENTLY ASKED QUESTIONS Q. How do I pull up a DFR for my location? A. Log in to Wash Assist and navigate to “Reports”. You will find the Daily, Period, and Shift Financial report on the left-hand side. Click on the report name to open it. Enter the location you want to report on and the date(s). Q. How often should I run the DFR? A. The management team should run the DFR at night after the location closes (see below) and whenever they want to dig deeper into store performance. The report updates in real time and shows the volume, breakdown of UWC cars vs. retail, UWC recharges, UWC sign-ups, discounts, house accounts, and so on. Q. At closing each night, what should I be looking for in the DFR? A. Each night after the location closes and all deposits are made, a member of the management team should run the DFR to verify the cash balance is zero. This information can be found in the section on the DFR titled “Over/Short – Total”. An “S” next to the dollar amount denotes short and an “O” denotes over. In the example below, this location is $27 dollars short. Note that this section on the DFR only appears if you are short or over. If the location has a zero cash balance, this section does not appear at all. Q. What should I do if my cash balance on the DFR is over or short? A. If the cash balance is over or short by more than $10, investigate the day’s transactions to figure out why the balance is off. For example, did a team member enter a deposit incorrectly? Did a UWC wash or rewash get cashed out rather than discounted and redeemed? From there, email the explanation to the Cash Manager at cashmanager@mistercarwash.com (be sure to copy your Regional Manager). Note: The Cash Manager will only fix errors of a substantial dollar amount. This communication is primarily to maintain accountability. Q. How do I investigate the transactions that would cause my DFR to be over or short? A. Do the following: Start by asking team members if they might have made any errors during the day that they know of (entering a cash deposit on accident, cashing out a UWC transaction, etc.). Then, log in to WashAssist, navigate to “Transactions”, and select “Tickets”. Select “Advanced Search”, filter by the date and location, and select “No” on the Check and Credit Card dropdowns. This will display only cash transactions. If your location is not taking cash, click the Total column twice to filter the price from highest to lowest. You can now look for transactions that were cashed out on accident. Note any issues you find in your email to the Cash Manager and be sure to coach the team member(s) to prevent the mistake(s) from happening again. Q. Who should I contact if I notice something strange or unusual? A. Strange or unusual items in the DFR (see below for an example) may indicate errors in the system. These need to be reported to two places immediately: Submit a Mister IT ticket with all relevant information (location, transaction issue, etc.) and upload the DFR to the ticket if possible. Send an email to cashmanager@mistercarwash.com letting them know about the issue so they know what to expect when closing out the books for the month. The rewash discount is $536K+ when there were only 27 rewashes. This is a system error.

PURPOSE You need to know how to search for and find ticket details (Receipts) in WashAssist. PROCESS Log in to WashAssist. Click “Transactions” on the left-hand side of the screen. Click “Tickets” under the collapsible Transactions menu. Click the Basic Search button on the top-right corner of the screen. The Basic Search field will open. Enter the ticket number from the receipt in the field and click “Search”. Click the ticket number to open the ticket. View ticket details.

PURPOSE You need to know how to look for a customer using the customer’s information. PROCESS NOTE: If you don’t have any of the customer’s information, try to get a ticket number from a receipt and use “Search by Ticket Information”. Log in to WashAssist and click “Customers” on the left-hand side. Then click “Basic Search” on the top-right. Enter the customer information given (e.g., plate number, RFID number, name, etc.) into the search field and click “Search”. Click the customer you wish to view from the list that appears. Once selected, the customer account will open.

PURPOSE Anyone who needs to log into the Point Of Sale (POS) or Wash Assist needs to be added as a "System User" employees who clock in and out need to also be added as an "Employee". PROCESS Naming Standards - System users User Name: Full name of the employee (Example: Michael Osuna) POS Code: the employee # from Dayforce Employee Department: DO NOT use "Wash" Adding a New System User In the left column select the configuration tab. Then select system users Select new record on the top left of the system users page. Fill out the required information: User Name: Full name of the employee POS Code: the employee # Employee Department: field staff should only use "Managers" and "Employee" options Managers: 10 Employees: 223 Select Active Locations and in the pop-up complete the following: Input the Site # within the search filter Select the location and then select copy When your screen matches as shown select continue At the top or bottom of the page select add Employee Setup and Clock in for Commissions For employees to be eligible for UWC and Retail Commissions: The role in their employee record must be set up as "CSA" or "Production". They must be punched in to a non-management role on the time clock. They must be signed in with their employee number on the tablet or POS. Or, at the kiosk, the employee must swipe their employee card after the customer's payment card has been swiped and before the RFID is scanned. Employee Setup and Clock in for Tips For employees to be eligible for tips: They must have hours in the "Production" clock in role during the pay period. They must be set up with the role of "CSA" or "Production" in their employee record. They must be checked(-./) on the Employee List screen in the manager's Tip App tool. NOTE: All employees are checked by default. If a manager unchecks an employee, they will not receive tips. Adding a New Employee In the left column click the employees tab and then employees. On the new page click new record. Quick Tip: To quickly add a new employee, click the copy button of a current employee and then add all the new employee's information. Fill out the following information: Employee Number Last Name First Name Location Hourly Wage Department User Name - Use Employee # Employee Role Department: Production/Line, CSA, or Management DO NOT USE "wash" Once the information has been filled click active locations In the pop-up complete the following: Input the site # in the search filter Select the location and then select copy When your screen matches the image on the right select Continue At the bottom or top of the page select add Adding Location To Existing System Users in the left column select the configuration tab then select system users select Basic Search at the top right corner and in the pop-up enter the employee name, POS # select any word and click search Select the employee that you searched for and In the employee's page click Edit Click "Active Locations" at the top left of the page. In the Active Locations pop-up, complete the following: Input the Site# within the Search filter. Select the location and then select "copy". When your screen matches the image on the right, select "Continue". At the top or bottom of the page, select "Save". Adding Locations To Existing Employees in the left column select the configuration tab then select system users select Basic Search at the top right corner and in the pop-up enter the employee name, POS # select any word and click search Select the employee that you searched for Click Active Locations at the top left of the employees page In the pop-up complete the following: Input the site # in the search filter Select the location and select copy When your screen matches the image on the right click continue At the top or bottom of the page click save Change Locations for Existing System Users in the left column select the configuration tab then select system users select Basic Search at the top right corner and in the pop-up enter the employee name, POS # select any word and click search Select the employee that you searched for then In the employee's page click Edit Change the user location, then Click "Active Locations" at the top left of the page. In the Active Locations pop-up, complete the following: Input the new Site # in the search filter Select the location and press copy Return the old active location by select the location and clicking return select continue At the top or bottom of the page select save Change Locations for Existing Employees in the left column select the configuration tab then select employees select Basic Search at the top right corner and in the pop-up enter the employee name, POS # select any word and click search Select the edit button for the employee that you searched for Change the location and then Click "Active Locations" at the top left of the page. In the Active Locations pop-up, complete the following: Input the new Site # in the search filter Select the location and press copy Return the old active location by select the location and clicking return select continue At the top or bottom of the page select save Deactivating a System User in the left column select the configuration tab then select system users select Basic Search at the top right corner and in the pop-up enter the employee name, POS # select any word and click search Select the employee that you searched for and click edit Change the active status from "yes" to "no" At the top or bottom of the page select save Deactivating an Employee in the left column select the employees tab then select employee select Basic Search at the top right corner and in the pop-up enter the employee name, POS # select any word and click search Select the employee that you searched for and click edit Change the active status from "yes" to "no" and select save

PURPOSE The customer may have been an existing UWC member whose credit card had either been declined during their monthly recharge and who was still within the recharge grace period OR who had been an active member within the past 90 days. Micrologic would treat this customer’s credit swipe as a recharge on their membership and not as the sale of a new membership. You want to look up a customer’s UWC membership history because a CSA has signed up a member but has not received credit for the sale. PROCESS Log in to WashAssist. Click “Customers”, then click “Customers” in the sidebar. Click “Basic Search” in the upper-right corner of the screen and search for the customer’s name or RFID barcode number. Find the customer in the list and click their last name or barcode number. Click the Unlimited Program tab. The Start Date field tells you if the customer signed up for a membership prior to the day in question. If the date in the Date Renewed field is when your CSA made the sale you are investigating, you know Micrologic treated the sale as a recharge. Click the Unlimited Logs tab (to the right of the Unlimited Program tab). This tab shows UWC activity logged for the customer. Look for auto-charge attempts and declines leading up to the sale you are investigating. This is another way to confirm that the sale you are investigating was treated as a recharge.

PURPOSE You need to know how to check the balance of a gift card or prepaid book, perhaps because it scans with a zero balance and the customer swears they’ve never used it. PROCESS Log in to WashAssist. Click “Customers”, then select “Gift Cards” or “Prepaid Books” in the sidebar. Click “Basic Search” in the upper-right corner of the screen and search for the gift card number or prepaid book barcode. For a gift card, the Balance field tells you the current balance on the card. For a prepaid book, the Qty field shows how many washes remain on the book. If the balance or quantity is zero, you will want to see if there has been activity on the gift card or prepaid book. To do this, click “Reports” in the WashAssist sidebar (it’s near the bottom of the sidebar). Click “Gift Card Transaction Details” or “Prepaid Book Transaction Details” under “Transaction Reports”. Configure the report with the following settings: Enter the gift card or prepaid book number. Set “Start Date” based on when the gift card or prepaid book was purchased NOTE: You can get this information by looking up the gift card or prepaid book from “Gift Cards” or “Prepaid Books” in the navigation sidebar Leave the “End Date” set to the current date or change it if you want to narrow the report results. Leave “Locations” set to “ALL”. Click “View Report”. If the gift card or prepaid book has been redeemed, the report will return results the results. You will see transactions (with ticket numbers that you can look up if you want to) and the balance remaining on the gift card or prepaid book following each transaction. If the gift card or prepaid book shows no transaction activity, call the Customer Care store priority line at 888-693-9189 and ask to have the balance adjusted for the customer. Let the customer know you will follow up within 24 hours to make sure their problem is taken care of.