PURPOSE This resource shows how to set up a new or replacement iPad and verify that the correct applications are installed. It also provides helpful information about iPad settings. PROCESS Unbox the iPad. Inspect it carefully for any signs of damage. Attach the iPad case. Turn on the iPad and swipe up to begin the setup process. Tap "English". Select “United States" when prompted to select your country or region. Leave the “Appearance” set to "Default”. Tap "Set Up Without Another Device". WARNING: Do NOT sign in on this iPad with your individual Windows login! Choose "MCW-Secure" for the Wi-Fi network. Enter the Wi-Fi password. NOTE: Contact Mister IT if you need the Wi-Fi password. After the iPad is connected to Wi Fi, the iPad will be activated. On the Remote Management screen, select " Enroll this iPad". On the Create an iPad Passcode screen, select " Passcode Options". Select "4-Digit Numeric Code" and contact Mister IT for the code you should input. On the Location Services screen, select "Turn On Location Services". Once you are on the main screen, leave the iPad on for approximately 15 minutes so it may receive the configuration. When the screen appears as shown below, the iPad is ready for use. Verify the iPad has the following apps installed (unused apps from previous iPad software configurations have been removed to decrease clutter): Microsoft Teams (used to attend meetings) Origami Mobile Forms (used for incident ticketing) Freshservice (used for IT ticketing) Google Chrome (used to access Mister Connect, Mister Learn, etc.) Verify that you can log in to Omni View following the instructions in the following guide: OMNI VIEW - HOW TO LOGIN Verify that you can log in to Freshservice. To do so, tap the icon, tap “Next”, and enter your site’s email address and password. Verify that you can log in to Mister Connect via Google Chrome. NOTE: That you will not need the Mister Connect app, and you will not need to enter the Mister Connect URL to log in – instead, new Google Chrome tabs will automatically open to the Mister Connect login screen as shown below. Keep in mind: For security purposes, Google Chrome will block most websites. Tabs will automatically lock after five minutes of inactivity. When this happens, your Google Chrome browser will either appear as a black screen or will be grayed out and nonfunctional. To log back in, you will first need to close the old browser window. To do so, half-swipe up to minimize the browser and then swipe up on the minimized browser to close it (see below). When a session ends (either due to inactivity or because the user logs out), their login credentials will be automatically cleared. This makes it easy to switch Mister Connect accounts on the iPad (i.e., so that multiple team members can complete Mister Learn courses). SETTINGS NOTE: The following iPad settings cannot be changed: Google Chrome browser sessions lock after five minutes of inactivity. Users cannot sign into an Apple account. Wi-Fi is always on and cannot be turned off. Users cannot change the iPad’s name. The iPad OS automatically updates when a new version is available (as long as there is sufficient storage space).

PURPOSE Connect the iPad to the Mister Car Wash WIFI network and start using the iPad. PROCESS To connect the iPad to the correct network please go through the following steps: Open the settings on your iPad. Select WI-FI Choose the “MCWSecure” network and click connect. The applications and links on the iPad are controlled by our device management software. When the need arises (e.g., functionality is added, or bugs are fixed) we will push out updated versions of the applications. To ensure that your iPad will receive the updated versions, please make sure you properly close the Mister app after each time you use it. To close the app, double-click the home button and swipe up on the application you wish to close. If you leave the Mister app open, updated versions will not get pushed to your iPad, and that may cause the app to not function properly. If while using the Mister app you encounter any errors or problems, please send a detailed description of the issue to IT Technical Support at MisterIT@mistercarwash.com Ideally you would include the exact steps you took leading up to the problem. The more information you provide, the better we can troubleshoot the issue. HISTORY Revised Date Revised By Revisions 10/19/2017 unknown Created Document 11/7/2023 Andrew Poskey Updated formatting 8/21/2024 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title formatting

PURPOSE Instructions for opening outlook on an iPad with or without the outlook app installed.. PROCESS Open internet Browser Visit https://outlook.office365.com Login using your Mister Email and Password. You will then be brought to your Outlook mailbox where you have full access to your mailbox, groups and calendars. You can save this website onto your home page on whichever mobile device you are using by doing the following: Safari Web Browser On an iPhone, using the Safari web browser: Select the Share button on the bottom of the page. Then select the option to Add to Home Screen This will add the webpage to your Home Screen, and you can access it by simply selecting it. On an Android device: On your Android web browser, locate the icon that looks like three vertical dots. Select Add to Home screen and select Add. Install Outlook Email on iOS (Apple) device. Once access to the home screen is made, tap on the settings app. If you are on iOS version 10 or below your screen options will look like the above picture in which you will select the option “Mail, Contacts, Calendars”. **If you are on the latest iOS software (iOS 12 or above), please reference the picture below in which the option will be “Passwords & Accounts” ** After choosing correct iOS options, you will now select “Add Account”. Tap on the “Other” option. Tap “Add Mail Account” Enter the proper credentials for the account. Tap “Save” in the top right corner. Allow it to verify and complete. HISTORY Revised Date Revised By Revisions 6/27/2019 Marques Alexander Created Document 12/29/2021 Karl Futscher Checked for sensitive content 11/7/2023 Andrew Poskey Updated formatting 8/24/2024 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title formatting

PURPOSE If the apps for OmniRisk were uninstalled from an iPad, follow the steps below to factory reset the iPad and recover them. WARNING: Factory resetting an iPad will erase all information from the iPad including any photos. If you need the photos on the iPad, they will need to be sent to the store email through the Safari web browser. Another option would be to Airdrop them to an iPhone if someone at the location has an iPhone. PROCESS Unlock the iPad and open Settings. Navigate to General. Scroll down to “Transfer and Reset” and select “Erase All Content and Settings”. You will be prompted twice to confirm that you want to erase ALL the data from the iPad. Select “Erase” both times. The iPad will reboot and wipe all data. Connect to MCW Wi-Fi and go through the setup manually. Ensure you do NOT enter an Apple ID through the setup process as this will break the iPad and it will have to be sent back to MisterIT. Click “Next” for both Data & Privacy and Remote Management screens. Unlock the iPad and the apps should be recovered.

PURPOSE Screen gets stuck or frozen while using an iPad. POTENTIAL CAUSES Low battery charge Problem app Low storage PROCESS Restart the iPad. Hold the “Sleep/Wake” button on the tablet for a few seconds. A screen will appear with a cue for you to “Slide to power off”. Slide the bar, then press the “Sleep/Wake” button again to restart the iPad. Perform a forced restart. Hold the “Sleep/Wake” and “Home” buttons at the same time for a few seconds. Release the buttons when the Apple logo appears. On iPads that don’t have a physical “Home” button follow the following: press and release the “Volume Up” button press and release the “Volume Down” button then press and hold the “Sleep/Wake” button until the Apple logo appears on the screen. Charge the battery. An iPad may appear frozen when it is running on an extremely low battery charge. Plug it in for an hour and try again. Delete a problem app. If your iPad freezes when you open a specific app, uninstalling the app may solve the problem. Open the App Store and select the problem app. Click “Uninstall”. Free up storage. If you fill the space on your iPad with apps or pictures, it may freeze up on you. Identify apps that you don’t use anymore and uninstall them according to the instructions above.

PURPOSE Troubleshoot the Wi-Fi connection on the iPad’s. PROCESS Tap the ‘Settings’ Application on the home screen of the iPad. Tap ‘General’ on the right side of the screen then hit ‘Reset Network Settings’. Confirm the ‘Reset’. Enter the 4 digit passcode (same passcode used to unlock the iPad). The iPad will now restart itself. Once the iPad has finished restarting, return to the home screen and tap on the App ‘Settings’. Tap ‘Wi-Fi’, on the right side of the screen you will be able to select ‘MCWSecure’ If connection is unsuccessful, please contact Mister IT for further troubleshooting HISTORY Revised Date Revised By Revisions 12/24/2018 Andrew Poskey Created Document 12/29/2021 Karl Futscher Check for sensitive content 10/6/2023 Andrew Poskey Updated formatting 8/24/2024 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title formatting

PURPOSE Provide guidance for the stores to remove and re-install the Omni Risk app on the iPad. PROCESS Press and Hold down on the desired app. After a few seconds the option to "Remove App" should be displayed Select Remove App To re-install the app, there are 3 options to choose from: Leave the iPad alone and at next sync it will automatically be re installed. Takes about 30-60 mins. Restart the iPad to kick of the sync and it will automatically reinstall. Takes about 3-5 mins. Call Mister IT to force the install. Takes about 2-3 mins. HISTORY Revised Date Revised By Revisions 4/28/2025 Urian Sanchez Created Document 4/28/2025 Andrew Poskey Updated formatting for publishing