PURPOSE Provide a visual key that explains the retracts and a guide to the retract photos on the send stations. PROCESS Retract Photo Guide HISTORY Revised Date Revised By Revisions Unknown Unknown Created Document 8/14/2024 Andrew Poskey Moved to Fresh 3/14/2025 Andrew Poskey Updated title formatting

PURPOSE The purpose of this document is to show the instructions on how the After Care Station works at Interior Clean - Flex locations. NOTE: Please do not use this document until Mister IT has been contacted to correctly configure the software. PROCESS Open the VQ app on the Desktop. Once it opens, you will need to log in with your employee code. The Main Menu will appear. Click “Visual Queue”. Click “Options” on the top right corner to change the ticket queue. Click “Change Queue” until it says “Full Service Tickets” on the top left hand corner. Customers that will be receiving Interior Clean services will appear on the screen. Once their car has been cleaned, click on the image, and then click “Clear Car” to remove it from the queue. NOTE: The outlined green images in the queue mean they are recent customers that want an interior clean, while outlined red images mean they have been in the queue too long without being cleared. HISTORY Revised Date Revised By Revisions 10/16/2023 Yolanda Terrazas-Franco Format updated. 8/14/2024 Andrew Poskey Moved to Fresh 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE The purpose of this document is to explain how to install the After Care Station computer inside of the After Care Station enclosure. PROCESS The Dell Micro PC should be received imaged and ready to be installed inside of the After Care Station enclosure. Unlock the After Care Station enclosure Flip the vertical bracket on the door and slide it outwards. Dismount the vertical bracket on the door with a 10 mm socket/ratchet. Slide bracket inward to keep Monitor in place. Once the vertical bracket is removed grab Dell Bracket and mount it to the vertical bracket with the screw facing inward. Mount bracket high enough so can also install the additional part of the dell bracket that holds the power supply. Follow this step only if you are NOT hardwiring it: Install the 3-prong electrical plug (see below on how to wire a 3-prong plug). Plug it in and see if the surge protector turns on (the internal fans should turn on as well). Turn off the surge protector. Install the Dell Micro PC into the bracket. NOTE: Mounting bracket is pictured on the left. NOTE: The U mount should be at 6 U’s. Plug in the USB, HDMI, and power adapters into the Dell Micro PC. Plug in the power adapter into the surge protector. Then, plug in the monitor power cable into the surge protector. Turn on the surge protector. Below is what the inside of the After Care Station should look like: The device should power up and load the Operating System. Contact MisterIT once this has been completed so we can help install touch screen drivers (Displax), configure, and test touch screen, and confirm that everything is working. NOTE: If the touch screen isn’t working, follow step 19. Only if touch screen isn’t working: Remove the 10 MM bolts on the vertical mount from the top and bottom (circled in red). The next 10 MM bolts you will remove are circled in red. These 10 mm bolts allow for adjustment for the monitor with the ACS screen. The monitor and Armagard screen need to be flush for touch screen to work. HISTORY Revised Date Revised By Revisions Unknown Unknown Created Document 10/16/2023 Yolanda Terrazas-Franco Updated formatting and grammar mistakes fixed 8/14/2024 Andrew Poskey Moved to Fresh 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE Explains how to replace a Send Station with a Send Station 1.5 at a site. PROCESS The old Send Station is in the IT Cabinet and is a Blue box. NOTE: It should have a label that says send station on the front. Plug the VGA to Display port adapter into the Dell 7010 PC. Plug the 6 ft black VGA cable into the cable you attached in the step above. The other end of the VGA cable goes into the KVM console replacing the old Send Station VGA cable. Remove the ethernet cable from the old Send Station computer and plug it into the Dell 7010 computer. Remove the USB cables from the old Send Station compute and plug them into the Dell 7010 computer. Using the call tag, send the old Send Station (Blue Rack Mount PC) back to HQ. Move the Adderlink cables highlighted below to the new Send Station computer. This is what the send station should look like at the end. Touch screen, video cables, network cable should only be connected. Order the following Hope Industrial enclosure on HotShop. Item number: ENCL-TC01-SS4-L2 After receiving the Hope Industrial enclosure, follow the instructions below. Guide: SEND STATION - HOW TO INSTALL SS 2.0 HISTORY Revised Date Revised By Revisions Unknown Unknown Document created 12/30/2021 Karl Futscher Document checked for sensitive credentials 10/20/2023 Yolanda Terrazas-Franco Format updated and grammar mistakes fixed. 8/14/2024 Andrew Poskey Moved to Fresh 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE Explain the steps for installing a new or upgraded Send Station 2.0 at a site. PROCESS Mount the enclosure to the pedestal using the provided four 1/4-20 bolts, see Figure 1. Pre-tapped holes are provided for some pedestal models. If you will not be using a pedestal, mount the enclosure to a smooth wall surface using the hole pattern shown in Figure 1. NOTE: Mount close to the Monitor so cables will reach. If enclosure wiring is not going through the rear hole provided, punch conduit holes as required. NOTE: Keyless latches should be operated with a screwdriver bit at least 6 mm (0.25") wide to prevent scarring or scratching of the lock mechanism. Using Figure 2 below complete the following installation steps: Remove caps on Cable Routing Trays With power disconnected, connect incoming power from main supply to the AC input terminal blocks ("L" is black; "N" is white). Securely tighten terminal block screws. Install monitor and other components at this time, following the instructions provided with those devices. Route all cables, including Ethernet and incoming power, at this time. Connect AC power to the monitor. Disconnect and discard the end of the cable with the NA plug. Plug the C-13 connector end of the cable into the power input port on the rear of the monitor. Route the cable in through the hole in the pedestal to the computer enclosure. Connect the Molex connector end of the cable to the AC output connector. Route cables through Cable Routing Trays. Determine the power requirements for your computer. An industrial air cooled power supply is provided in this Thin Client / PC enclosure and is much more reliable than the power supplies typically provided with Thin Clients or PCs. The internal power supply in ENCL-TC01 enclosures outputs 5/12 VDC (20 W at 5 VDC, 36 W at 12 VDC, with combined max output of 36 W), while the ENCL-TC02 outputs 5/24 VDC (20 W at 5 VDC, 36 W at 24 VDC, with combined max output of 36 W), and the ENCL-TC03 outputs 36 W at 19 VDC.a. For computers with a power requirement other than what is provided, or it is undesirable to cut the DC power cable, use the device manufacturer's brick power supply. Install the brick power supply to the internal service panel (shown in Figure 2) and connect the AC power side to the AC power input terminal block using HIS part numberMK-1OUTLET-xx. After completing the installation, continue to step 12.b. For Thin Clients or PCs with a power requirement of 5, 12, 19, or 24 VDC, carefully follow the next steps to connect power to the enclosure's internal power supply. IMPORTANT: Determine whether the ground is on the inside or outside of the DC jack. NOTE: Failure to do this correctly could damage your computer by applying reverse polarity. Cut the manufacturer's DC power cable between the DC plug and the power brick, ensuring enough length to reach from the DC terminal block to the Thin Client or PC and allow the enclosure access door to open and close. Strip the DC cable wires. Determine which of the bare DC wires is the ground wire by doing a continuity check. Attach a wire label that indicates it to be the ground (or COM) wire. Refer to Figure 2. Hook the DC cable wires to the terminal block in the correct polarity [i.e. ground to COM (–)]. Connect the other wire to the appropriate 5, 12, 19, or 24 VDC terminal. NOTE: The DC plug may have a third pin labeled "SENSE" or "SIGNAL." This wire should be connected to the same VDC terminal as the DC (+). WARNING: Failure do this correctly could damage the computer. Neatly route all cables through the Cable Trays. Ensure cables allow free swinging of the enclosure access door and will not be caught in the door seal. WARNING: Failure to route cables without ensuring they won't get caught in the door seal could cause leakage and damage the cables or other internal components and void your warranty. Install any other hardware on the internal service panel as required. Reinstall the cable routing tray caps that were previously removed in step 2. Power up the Thin Client or PC and test the system before closing and latching the enclosure access door. WARNING: Failure to close the enclosure access door may result in water damage to internal components in a wet environment and void your warranty. Use strong Velcro to install the power strip. Install the Thin Client or PC onto the enclosure access door by using the provided mounting bracket holes or drilling custom hole locations into the mounting bracket. NOTE: The mounting bracket can be adjusted left and right as needed to provide proper clearance for door to close. Pay special attention to clearance between any cable connections and internal enclosure components. Connect all cables and route through the cable channels in enclosure. Upgrade Locations: Remove the stainless steel Adderlink box from the back of the Send Station Monitor and disconnect all the cables. New Build locations: There is no Adderlink box. There is a separate unique flex cable connection for a power cable, USB A-B, and HDMI to DVI cable. Connect the new cables from the new back plate to the Send Station monitor. Install the new back plate on the Send Station. Route the new cable into the enclosure. Connect the power supply cables in the enclosure. Install the Dell Micro mounting bracket onto the door. Install the Thin Client or PC onto the enclosure access door by using the provided mounting bracket holes or drilling custom hole locations into the mounting bracket. NOTE: The mounting bracket can be adjusted left and right as needed to provide proper clearance for door to close. Pay special attention to clearance between any cable connections and internal enclosure components. For Locations that are Upgrading: Disconnect the Ethernet cable from the Adderlink in the IT cabinet. Connect the unplugged end into port 28 on the Dell Switch in the IT cabinet. If port 28 is occupied, disconnect any existing ethernet cable plugged into that port and plug in the cable from the Adderlink. Move the Dell Micro 3080 from IT cabinet to the enclosure and connect all relevant cables to the Dell Micro PC: VGA to Display port adapter VGA cable to adapter USB cables to PC Ethernet cable to PC Power cable Secure the PC into Dell mounting bracket (there is a black thumb screw on the mounting bracket that screws into the Micro PC). Set up VNC on Server and Dell Micro PC (please refer to document on VNC Setup for Send Station 2.0). HISTORY Revised Date Revised By Revisions 4/23/2021 Bill Flores Document created 12/30/2021 Karl Futscher Document checked for sensitive credentials. 7/7/2023 Karl Futscher Document reviewed for changes and updated. 7/18/2023 Yolanda Terrazas-Franco Format updated, grammar mistakes fixed, and edited photos. 1/4/2024 Yolanda Terrazas-Franco Format updated and grammar mistakes fixed. 8/14/2024 Andrew Poskey Moved to Fresh 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE You need to order a replacement monitor for the send station in the tunnel. PROCESS Login to Hotshop Search for Part "HIS-UM17-STAH" in Hotshop Please take the back plate (AdderLink) off the old monitor and attach it to the new monitor. NOTE: Applies if your Send Station is still located in the cabinet only. If you have a black Send Station 2.0 in the tunnel you do not need to reuse the back plate (AdderLink). Just install the monitor as is. HISTORY Revised Date Revised By Revisions 10/9/2024 Unknown Created Document 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE This document is a walk-through guide on how to run the Auto-Updater for the Visual Queue software. PROCESS To start, you will need to tap on the Logic Wash logo in the top center of the screen. You will receive a prompt for the Manager Code. Enter “5206154000” and that will engage the Auto-Updater. You will receive a prompt Stating an update has been found. Press OK. NOTE: If no update is available it will prompt that no update available. You will see a progress bar displaying the current install progress. When completed, the software will restart and be ready to use – fully updated. HISTORY Revised Date Revised By Revisions Unknown Micrologic Created Document 8/14/2024 Andrew Poskey Moved to Fresh 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE Troubleshoot the Send Station touch function not working properly. PROCESS WARNING: Before proceeding, ensure that the tunnel is not operating or the power to the Send Station has been cut. We will be removing the back panel which exposes the 120v power connector that we do not want to get wet. Identify Send Station Version Identify the correct version of send station on site. Monitor with Adderlink - Send Station computer is in IT Cabinet Monitor Only - Send Station computer is in Tunnel On the back of the Send Station screen in the tunnel, remove the 8 screws securing the cable panel. Monitor with Adderlink - Send Station computer is in IT Cabinet Monitor Only - Send Station computer is in Tunnel Reset the USB Cables Monitor with Adderlink Monitor Only Remove the panel to see the 120V power cable Find and remove the CAT5 network cable and the 120V power cable. Cut the black zip tie as shown. This zip tie keeps the 2 USB's in place. Flip the panel over, this is where everything else connect. Be careful as these wires are not very long. Unplug the 2 USB cables that are still plugged in. There is usually a black and beige one. Plug the USB cables back in. Ensure nothing else had come loose during troubleshooting. Reattach the panel with the 8 bolts. Find the Red/Black box in IT Cabinet Unplug the CAT5 Network Cable and power cable Reconnect the CAT 5 network Cable and power cable Carefully disconnect the Tan USB cable Reconnect the USB cable. Ensure nothing else had come loose during troubleshooting. Reattach the panel with the 8 bolts. Open the computer enclosure under the monitor. Disconnect the Tan USB cable from the computer. Reconnect the USB cable. Close the enclosure Attempt to calibrate the touch screen Turn the power back on for the Send station and see if the touch is now working. If the touch is working, there are no additional steps. If the touch is working but not accurately, recalibrate the screen using the ELO software. On the desktop of the send station there should be either of these programs Double click on either and follow the prompts to calibrate the screen. Make sure to tap as close to the center on each position. When completed verify touch position is now more accurate. Next Steps If all steps were followed but touch function is still not working contact Mister IT. If screen is damaged or broken a replacement will need to be ordered. HISTORY Revision Date Revised By Revisions 4/3/2019 Andrew Poskey Document created. 10/30/2021 Karl Futscher Document checked for sensitive content 10/18/2023 Andrew Poskey Document updated and formatted. 10/19/2023 Yolanda Terrazas-Franco Format updated and grammar mistakes fixed. 1/4/2024 Yolanda Terrazas-Franco Format updated and grammar mistakes fixed. 8/14/2024 Andrew Poskey Moved to Fresh 3/14/2025 Andrew Poskey Updated title and content formatting 3/27/2025 Carl Williams Updated steps for new Send Station in tunnel version. 4/3/2025 Andrew Poskey Updated formatting and adjusted steps into sections.

PURPOSE Troubleshoot the Visual Queue (VQ) that does not have images on it. PROCESS “No Image” pictures with a crossed-out circle icon could be vehicles that were sent from the POS terminal, which do not have a camera and would be unable to send an image to VQ. If you are still experiencing the problem, check the IT Cabinet Network Switch and ensure the Visual Queue camera (VQ CAM) cable is securely plugged in. NOTE: Use the guide below the cables to identify the VQ CAM cable (in the example below, VQ CAM is plugged into Port #17).  Check the VQ CAM cable connection inside the gate.  Unlock the gate and open the front panel. The VQ CAM cable should be plugged in (pictured below). NOTE: There will be unused cable ends, which is normal. WARNING: DO NOT attempt to plug anything into the unused cable ends.  HISTORY Revised Date Revised By Revisions 1/17/2023 Luis Flores Document created. 10/18/2023 Andrew Posey Updated formatting. 1/4/2024 Yolanda Terrazas-Franco Format updated and grammar mistakes fixed. 8/14/2024 Andrew Poskey Moved to Fresh 3/14/2025 Andrew Poskey Updated title and content formatting