PURPOSE This document reviews the steps to connect the tablet to Wi-fi. PROCESS If the POS is open, close the application. Swipe from the bottom of the screen to reveal a task bar. Select the network option. Available networks will be shown. Select the MCWTablet network. Enter the network password provided by Mister IT. The window will close upon successful connection to the network.

PURPOSE Software updates are applied to the tablets overnight. When tablets are powered off, updates don't take effect. By leaving our tablets on and charging overnight, we'll be able to keep their software up to date, which will help improve security and performance. PROCESS Inventory your tablet docks/chargers. If you do not have enough docks/chargers for every tablet at your store Place orders for enough extra power supplies from Hotshop for Mister Tablets or Amazon for Micrologic Tablets, as needed: Mister Tablet cradle in Hotshop: T1190 Battery Charger Mobile Demand. Supplier Item: 8PIN-BAT-CHRGR Micrologic Tablet chargers: Amazon.com: Accessory USA AC 100V-240V Converter Adapter DC 12V 2A Power Supply US Plug 4.0mm x 1.7mm : Electronics. Once you have enough docks/chargers, start leaving your tablets on and charging overnight every night at close of business. Mister IT will monitor all stores to ensure their tablets are being charged overnight to receive future software updates See Also Guide: TABLET - HOW TO VERIFY MISTER TABLET IS CHARGING HISTORY Revised Date Revised By Revisions 1/28/2025 Aaron Kuerth Created Document 3/14/2025 Andrew Poskey Updated title formatting

PURPOSE Instructions on how to order tablet batteries and other accessories for the Micrologic and Mister Tablet. PROCESS Items Listing and Where to Order Tablet Model Description Where to Order Item Number Mister Battery Hotshop T1190-BAT Mister Battery Charger Hotshop T1190-BAT-CHRGR Mister Blue Bumpers Hotshop T1190-BLUE-BMP-R-KIT Mister Hand Strap Hotshop T1150-HS Mister Office Dock Hotshop T1190-OD Mister Screen Protector Hotshop T1190-SP Mister Washable Soft Neoprene Camera Neck Strap Amazon N/A Micrologic Battery Hotshop 10.1 Tablet Battery Micrologic Battery Charger Hotshop 10.1 Tablet Duel Cradle Micrologic Washable Soft Neoprene Camera Neck Strap Amazon N/A Micrologic Tablet Screen Protector MCW MLA 11.6" Hotshop 3729-01 How to order Follow the instructions provided in this Guide: HERE HISTORY Revised Date Revised By Revisions 8/16/2024 Mikayla Chin Created Document 3/14/2025 Andrew Poskey Updated title and content formatting, linked Hotshop ordering guide and removed ordering steps.

PURPOSE This document will discuss how to activate Kiosk Mode on a tablet. PROCESS From the POS home screen on the tablet, select the Kiosk button at the top of the screen Kiosk Mode will open and will operate with the same functionality as the kiosk.

PURPOSE The purpose of this document is to troubleshoot when a tablet has airplane mode stuck on and you cannot turn airplane mode off. PROCESS Press Windows Key + A to open the Action Center. Check if Airplane Mode is on. If it is on, click on it to turn it off. Then, check if the internet connects. NOTE: If you are unable to open the Action Center, navigate to the Windows search bar and type 'Airplane Mode'. If it shows grayed out, follow the steps below. In the search box, type 'Services' and open 'Services'. In the 'Services' window, press and hold on 'Radio Management Service' and click 'Properties'. Ensure the Startup type is set to 'Manual'. Then, restart the 'Radio Management Service'. Exit the Services windows and launch Command Prompt in admin mode. Type the following 3 commands in order: ipconfig /release ipconfig /renew ipconfig /flushdns After running the above commands, restart the tablet. Once the tablet is restarted and loaded into Windows, you should be able to turn off Airplane Mode. HISTORY Revised Date Revised By Revisions 10/27/2024 Donald Bergman Created Document 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE This document is a walk-through guide on how to run the Auto-Updater for the LogicPOS software on the tablets and POS terminals. NOTE: This procedure will need to be run on the POS terminal and each tablet individually. PROCESS Log into the POS or tablet On the top left, is the version # (ex. LogicPOS v19.03.03) Double tap on this text to receive a prompt for the Admin Code. Enter “5206154000” and that will engage the Auto-Updater. A prompt will show asking if to update. Select YES. A progress bar will display the current install progress. When completed, the software will restart and be ready to use on the new version. Verify everything is still functional. If no update is required, you will be prompted with "No update found." HISTORY Revised Date Revised By Revisions Unknown Micrologic Created Document 9/18/2024 Andrew Poskey Moved to Fresh 1/28/2025 Aaron Kuerth Verified outlined steps 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE This document will cover the contents of your Mister tablet kit and explain the function of each part of the tablet. VIDEO PROCESS What is in the Box? Battery charging dock Tablet charging dock. Tablet Unboxing the Tablet The Battery Charging station. The battery charging station has four slots for batteries The Mister tablet comes with four batteries 1 pre-installed in the tablet 3 spares Next, the tablet docking station. On the docking station you'll notice there are two guideposts These help attach the tablet safely to prevent damage On the back of the docking station, are the following connections: 1 microphone port 1 headphone port 2 USB ports 1 network port 1 display port 1 HDMI port 1 VGA port 2 serial ports 1 power connection NOTE: The power cord is included. NOTE: Only the power connection will be used. Next, the tablet itself. After opening the tablet box at the very top is a spare screen protector. NOTE: The tablet itself comes with a screen protector pre-installed. IMPORTANT: Please store the spare screen protector in a safe location. Now, the hand strap. The hand strap has brackets that it connects to on the back of the Tablet. We will cover those mounting points later in the document. There should also be a shoulder strap NOTE: This ships separately from the other boxes. We will cover the mounting points later in this video. That is everything included in the box. Comparison between Mister and MLA Tablets Micrologic (MLA) Tablet Overview On the top side of Micrologic is the barcode scanner, headphone jack, and credit card swiper. On this side we have the barcode scanner button. At the bottom we have the docking station connector. On the opposite side from the first barcode scanner button, we have the power port, USB port, power button and another barcode scanner button. On the backside we have the battery and the rear facing camera Mister Tablet Overview The Mister Tablet is slightly larger and more ruggedized than the Micrologic tablet. This allows the Mister Tablet to be better protect against damage. On the front is a front facing camera, this is disabled by default. On the right are the LED indicators. These show power status, battery life, and wireless status. On the left is the Credit Card Reader or a Credit Card Swiper (MSR). The tablet will either have an EMV reader or an MSR (swiper). The reader can be folded behind the tablet when not in use. On the top side are the power button and the barcode scanner. On the left side are the following items: Volume up and down buttons SIM/Micro SD card port HDMI port USB 3.0 port The MSR or EMV Reader will use this port USB type C port Audio & microphone ports Network port. NOTE: All these connections are covered to help protect them. On the bottom are the following: The docking station connector, including the guideposts for the charging station The D rings at the corners, this is where to connect the shoulder strap. On the right side, opposite of the EMV reader, is a power connector NOTE: If the docking station is not functioning, this plug can be used to charge the tablet directly On the backside are the hand strap mounting points at the four corners, battery connections, and barcode scanner buttons. Battery Changes On the back of the Mister Tablet, there are 3 tabs that hold the battery cover in place. Green indicates the tabs are in the locked position Red indicates the tabs are in the unlocked position. Start by sliding the side tabs to the unlocked-red position. Next slide the middle tab to the unlocked-red position After all three tabs are unlocked, lift up the tab side of the battery clover plate. NOTE: it will not lift very far. Once it is lifted, pull straight back and away from the tablet. Slide the battery towards the locking tabs. The battery will then lift out. Insert a new battery. Slide the battery away from the locking tabs. Be sure it is seated fully. Next slide the battery cover plate back into place. Slide the middle tab to the locked-green position. Finally slide the side tabs to the locked-green position. To power on the Mister tablet, push and hold the power button for two seconds. NOTICE: The LED indicator light on the front turns green and the EMV reader display shows it’s boot up process has started. To use the new Mister Tablet, it must be configured in the database. This is a one-time process that does require assistance from the Mister IT Service Desk. Once you have your new Mister Tablet powered on, please contact the Mister IT Service Desk for assistance. HISTORY Revised Date Revised By Revisions 3/21/2023 Matt Jessee Created Document 11/7/2024 Andrew Poskey Updated formatting 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE Provide information on how to connect the hand & shoulder straps on Mister Tablets. VIDEO PROCESS Hand Strap Installation Connect the 1st ring to the top left of the tablet. Connect the 2nd ring to the bottom right of the tablet. Connect the 3rd ring to the bottom left of the tablet. Connect the 4th ring to the top right of the tablet This is how all four rings should appear once connected to the tablet. Shoulder Strap Installation Displayed below is an image of the Tablet Shoulder Strap along with its connecting rings. Grab the circle on the lower part of the ring assembly and slide down to open it. Connect the 1st connecting ring on the shoulder strap to the tablet's left D-Ring. Connect the 2nd connecting ring on the shoulder strap to the tablet's right D-Ring. HISTORY Revised Date Revised By Revisions 8/20/2024 Mikayla Chin Created Document 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE Verify Mister Tablets are charging properly in their docks overnight. PROCESS IMPORTANT: This should be completed at the end of each night before leaving the store. Exit out of the MLA software Place the Mister Tablet on the dock. The desktop should appear as the picture below. Verify the Mister Tablet is charging. On the bottom left corner of the display, the battery icon with a power plug should be displayed NOTE: If you do not see any of the icons in the picture, please touch the bottom left corner of the display to unhide the taskbar. After confirming the Mister Tablet is on the dock and charging, please do not remove it from the dock until the next morning. HISTORY Revised Date Revised By Revisions 8/16/2024 Mikayla Chin Created Document 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE Follow the steps below to check the camera and driver update on tablets. PROCESS Click the Windows Start button and search “File Explorer”. Select “This PC” and click “Windows C:”. Click the “IT” folder. Open “MisterITUpdateLog”. Look for the “Camera and Driver Update” line. NOTE: If the file does not exist, it is because the update is missing. Please contact Mister IT for the update and provide the site tablet number. WARNING: Tablet needs to be on and in the docking station for update. HISTORY Revised Date Revised By Revisions Unknown Unknown Created Document 11/20/2024 Andrew Poskey Moved to Fresh 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE Disable Mobile Demand Scan app so it does not interfere with Mister Beep. PROCESS Check the System Tray on the tablet to see if the Mobile Demand Scanner Driver is running. The icon looks like this: Right click -> Exit/Quit to stop the application Search for 'Startup Apps' Find the 'MobileDemand Scanner Driver' and ensure it is set to 'Off'. This will prevent the program from launching on startup, which will allow MisterBeep to work without issue HISTORY Revised Date Revised By Revisions 12/31/2024 Weston Sudell Document Created 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE: The purpose of this document is to provide a written process on how to properly package a broken Mister Tablet to send back to Mobile Demand through the "Spare in the Air" program. PROCESS: Keep external box for shipping your tablet back to Mobile Demand. Use the provided return label included in original shipping box Use tablet box for the return of the damaged tablet. NOTE: Tablet box is not meant to be a shipping box. Please pack tablet box into external shipping box. Keep your battery, there is no battery included with the spare tablet HISTORY: Revised Date Revised By Revisions 2/26/2025 Mikayla Chin Created document. 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE How to restart the Link 2500i EMV reader on a Mister Tablet. PROCESS Press and hold the Yellow and # buttons until unit shuts off, then release buttons. HISTORY Revised Date Revised By Revisions Unknown Unknown Created Document 8/20/2024 Andrew Poskey Moved to Fresh 3/19/2025 Andrew Poskey Updated formatting and title

PURPOSE This document explains how to repair or replace a broken MLA Tablet, most common reason for repair is screen damage. PROCESS Create a Mister IT support ticket, include the following: Picture of the front of the tablet Picture of the back of the tablet with the battery removed. Mister IT will communicate with MLA on behalf of the store for the repair/replacement. Micrologic will send the store a call tag pickup label. The store MUST box the tablet and send it back to MLA with the provided call tag, promptly Upon receipt MLA will inspect the tablet. NOTE: If there is no other damage, MLA will replace the screen in a few days. WARNING: If there is additional damage found, MLA will contact the store and provide a quote for repairs. IMPORTANT: The repair time will depend on the type of damage. After repairs are made MLA will ship the tablet back to the store. Upon store receipt inspect the tablet and verify the repairs. Test all tablet functions Powers on Loads Logicwash Process credit card transactions NOTE: If any issues are found please contact Mister IT for assistance. HISTORY Revised Date Revised By Revisions 8/16/2024 Mikayla Chin Created Document 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE Troubleshoot most common issues with a tablet. PROCESS Q: Tablet won't read credit cards A: Steps to follow: Clean the card reader with an alcohol cleaning card. Try swiping a card at different speeds and directions. Q: Tablet won’t scan RFID or barcodes A: See Guide: HERE Verify if the light turns on when scanner button pressed Scan factory reset barcode. Q: Tablet won't connect to MCW-TABLET WIFI A: Steps to follow: Verify network password. Reboot wireless access points (WAP) In the Settings, click “Forget the network,” and try to connect again. Q: Tablet has no display or faded display A: Steps to follow: Tap or hold the buttons on the top to see if the display turns on. Check the light on the face of the tablet to make sure it is on. Verify the battery light on the back is not on (using internal battery). Ping the tablet and try to log into it. Q: Tablet dying or wont power on A: See Guide: HERE Q: Touch on tablet is not working A: Steps to follow: Check to make sure that there are no tap animations happening by itself. Clean the screen. Remove screen protector. Q: Basic Tablet Troubleshooting Steps to Attempt. A: Steps to follow: Reboot Tablet. Make sure the tablet is connected to the correct Network. Make sure the tablet is on a private network. Enable network discovery if the banner prompt comes up. HISTORY Revised Date Revised By Revisions 8/16/2024 Mikayla Chin Created Document 3/14/2025 Andrew Poskey Updated title formatting and links

PURPOSE If a Mister Tablet will not power on and does not show any LED lights, follow the troubleshooting steps below in order. VIDEO PROCESS Power drain the battery: Unlock the battery and completely remove it from the tablet, set it aside. With the battery set aside, push, and hold the Power button for 30 seconds. NOTE: This drains the internal components of any latent electricity (power). Grab the battery you set aside, install it in the tablet, and lock in place. Test to verify if the tablet stays powered on. Check internal battery: Plug the tablet into an outlet with its provided power cord. Turn the tablet on and test If the tablet does NOT work, it is the lock or battery. Try a different battery - shown next - if the tablet works then issue is the battery If tablet does NOT work then the lock is faulty. Contact Mister IT to process an RMA for the tablet. If the tablet works, then the issue is the internal battery. Contact Mister IT to process an RMA for the tablet Try Another Battery Remove current battery from tablet. Install a new battery. The battery will slide in at an angle. Once it is seated flat, push it in the remainder of it. Once the battery is installed and the battery cover is slide over, the color latches can be engaged. All 3 latches must be green to fully lock the battery - See Below Test to verify if tablet stays powered on. Check the Battery Locks The Mister Tablet battery latches are designed in a way that if the center latch shows green, there is a magnet that will trigger a switch that tells the Mister Tablet that the latches are secure. If this middle switch is red, the Mister Tablet will shut the screen off. This allows for hot swapping of the batteries and the backup battery takes over power. NOTE: The Mister Tablet screen will not come on unless the middle latch is green. The Mister Tablet screen should turn on as shown: Verify the Correct Power Supplies are being Used Follow Guide HERE Attempt to Power on the Tablet from the Cradle Without a Battery Remove the battery from the tablet but replace the back plate and lock it in place. Place the tablet on the cradle and wait for the cradle lights to illuminate that indicate the tablet is properly seated. Attempt to power on from the cradle. Please allow the tablet 10-20 seconds to power on. If the tablet powers on, allow it to boot all the way to Windows before removing it from the cradle and inserting a battery. The power issues should now be resolved if you were able to power on from the cradle. HISTORY Revised Date Revised By Revisions 3/29/2024 Mikayla Chin Created Document 1/28/2025 Aaron Kuerth Updated content and troubleshooting steps 3/14/2025 Andrew Poskey Updated title and content formatting 5/20/2025 Andrew Poskey Reorganized topic order, Added power supply link, Updated formatting.

PURPOSE Outline the process to setup and troubleshoot the barcode scanner on the Mister Tablets. VIDEO PROCESS Setup Scan the barcode pictured below: Go to Device Manager. Open the Ports section and find "USB Serial Device". Make note of the COM port listed. Right click, properties, change to 1 . Open the Notepad application and scan a barcode to test. Potential Errors or Symptoms “+E” gets added to barcode field. Cursor does not show in barcode field by default. Troubleshooting Process Open Device Manager. Select Ports (COM & LPT). If “USB Serial Device (COM#)” is already listed and the COM Port number is 1, follow the steps below to reassign it to any number other than 1. Right-click on the “USB Serial Device (COM#)” listed above and select Properties. Select the Port Settings tab and click Advanced. Locate the COM Port Number dropdown menu and select any number other than 1 from the list of available COM port numbers. Click OK to apply the changes. Restart the tablet for the changes to take effect. After the tablet has restarted Open Logicwash and test the barcode scanner. Additional Troubleshooting: If the barcode does not scan, follow the steps: NOTE: This will program the T1190 function key assignment so both F1 and F2 buttons (pictured) can work for the barcode scanner. Restart the tablet During boot, navigate into the BIOS by clicking DEL on the Mister Tablet keyboard Select the Advanced tab by clicking the right arrow on the keyboard once. Find User Defined Key F2 Press Enter. Highlight Barcode Scanner is selected Press Enter. Navigate to the Save & Exit tab Using the keyboard arrow keys Select Save Changes and Reset. Press Enter to select Yes. The tablet will restart Test all functionality HISTORY Revised Date Revised By Revisions 11/18/2024 Mikayla Chin Created Document 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE The buttons are not showing correctly on the tablet POS software. PROCESS If Tablet Button Groups are incorrect reload the buttons as follows: Select "Setup" in the logicwash software (highlighted and labeled 1). Click "Reload Buttons" (highlighted and labeled 2). Verify the buttons are now showing, if not contact Mister IT. HISTORY Revised Date Revised By Revisions 1/28/2025 Aaron Kuerth Created Document 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE Troubleshooting steps to fix a tablet screen appearing mushed together. PROCESS Tablet screen example: Click on start menu Open Intel Graphics Command Click the Display icon on the left side. Scroll down until you see the Scale field. Use the dropdown to select Stretched and select Keep on the popup. Click on the bottom right corner, notifications panel Ensure the Rotation Lock is enabled. HISTORY Revised Date Revised By Revisions 8/16/2024 Mikayla Chin Created Document 3/14/2025 Andrew Poskey Updated title and content formatting

PURPOSE Troubleshoot a store tablet that is stuck in Safe Mode. PROCESS Connect a USB keyboard to the tablet Or bring up the touch keyboard by holding the "Show hidden icons" up arrow in the bottom right and selecting "Show touch keyboard button" Press the Windows + R keys together to open the Run box. Type msconfig in the box and click OK to continue. In the pop-up window complete the following: Click the Boot tab.  Uncheck the option "Safe boot" option Check the option "Make all boot settings permanent". Click Apply Click OK to save the changes. Exit all program and restart computer. HISTORY Revised Date Revised By Revisions 2/14/2025 Aaron Kuerth Created Document 3/14/2025 Andrew Poskey Updated title and content formatting