PURPOSE Your PC is encountering one of the following issues and you need to troubleshoot it: PC is displaying the Blue Screen of Death (BSOD). PC is frozen. PC is displaying a solid black screen with a moveable cursor. The power button on the PC has a light but the PC will not boot. PROCESS Shut down the computer by holding the power button until the computer powers off (this will take between 5-10 seconds). The LED indicator light will go dark. Unplug the computer’s AC power adapter cable from the back of the PC. While the computer is off, hold the power button down again for an additional 20 seconds. During these 20 seconds, wait for the residual electricity to completely drain from the PC. Reconnect the AC adapter power cable back into the PC. Turn the computer ON and check if it boots through to the desktop without issues. HISTORY Issue Date Updated by Revisions 2023-03-07 Tim Litteral Document created. 2023-11-13 Ciera Clapp Document updated and branded. 2024-01-15 Yolanda Terrazas-Franco Format updated and grammar mistakes fixed.

PURPOSE You need to troubleshoot your computer because nothing appears on the monitor. PROCESS Check to make sure both the computer and monitor are on. Verify the monitor is securely plugged into the computer. Make sure the power cable is firmly plugged into the monitor. Some computers have multiple display ports, so make sure you have plugged the monitor into the correct one. Try each one in turn, switching the monitor off and on in between moves. Most monitors have a status window displayed when you turn it on. Check if you can see this status window when you press the power button on the monitor. You can also try this with the menu button on the monitor, which should bring up an options menu on the screen. This shows the screen is working ok, so it may be an issue with the video cable from the monitor or the computer itself. Check the brightness and contrast levels of the monitor via the menu button, to make sure it has not been set too dark. Move the mouse and press any key on the keyboard to make sure the screensaver hasn't activated or that the computer hasn't gone into standby/hibernation mode.

PURPOSE You need to troubleshoot your computer because it isn't powering up. PROCESS Check that all cables are securely plugged into the back of the computer and monitor. Check that the power cables are plugged into a power socket and the socket has been turned on. Try using a different power socket or, if you are using a power extension cable, plug the power cable directly into a power socket in the wall. Replace the power cable with one that you know works. Check if there are any lights on the front of the computer. If there are lights on the machine but not the monitor, it's probably a monitor issue. If there are lights on the monitor but not the computer, it's probably a computer issue. If there are no lights on anything, then it may be possible there is a local power outage. With laptops, try removing the power cable and battery. Hold down the power button for about ten seconds, and plug the battery and power cable in again. Press the power button to see if it switches on.

PURPOSE You need to trouble shoot your computer because windows is displaying a blue screen during startup. PROCESS Windows may automatically restart after displaying a blue screen. You may also get a Windows startup menu upon reboot. If you do, choose 'Start Windows Normally' and see if the problem goes away. It may be a one time glitch. If Windows hasn't automatically restarted after displaying a blue screen, press the Ctrl & Alt & Del keys on your keyboard at the same time to restart the machine. You may need to press and hold the power button on the machine to force it to turn off. Switch it back on and, if you get a Windows startup menu upon reboot, Choose 'Start Windows Normally' and see if the problem goes away. If problem persists create a Mister IT Support Ticket.

PURPOSE You need to troubleshoot your computer because you are unable to login. PROCESS Ensure you are using your correct username and password. Check that Caps Lock or Num Lock are not on by mistake. Check the network cable is securely connected. Try logging onto a different computer to verify your password is correct Ask someone to login to your computer to verify it is working as expected. Submit request to Mister IT to reset your password.

PURPOSE You need to troubleshoot you computer accessories because your keyboard and mouse are not working. PROCESS Make sure the keyboard/mouse is firmly plugged into the back of the computer. Try unplugging one or both, and then plugging it into a different USB on the computer. Replace the keyboard/mouse with one that you know works. If you cannot see any lights on your keyboard when you press the Caps Lock or Num Lock keys, it may be a dead keyboard. Make sure there is no dirt or fluff clogging up either the optical laser on the bottom of the mouse. If may require a cleaning. If you are using a wireless keyboard/mouse, try pressing the reset button on the devices or replace the batteries.

PURPOSE Provide troubleshooting steps to fix audio issues on training computer. PROCESS If the audio only playing out of the internal speakers, go to the training computer Plug the green AUX cable into the second audio jack port . NOT THE HEADPHONE JACK! Then plug the other end into the “Audio In” port on the “KVM Transmitter” Make sure that the AUX Extender Cable is plugged into the Audio output on the “KVM Receiver” NOT COMING OUT OF THE MONITOR! HISTORY Revised Date Revised By Revisions 1/27/2021 Tam Rininger Created Document 2/2/2021 Andrew Poskey Updated content 2/10/2021 Scott Bayne Updated pictures 10/14/2021 Carl Williams Verified process 3/19/2025 Andrew Poskey Moved to Fresh. Updated formatting, title.