PURPOSE The purpose of this document is to explain the steps to set up and physically install a Net Gear Backup Internet inside the Mister IT Network. PROCESS Unbox the Net Gear Modem (Box included Power Supply, CAT 5E Cable, Modem). Remove the USB T-Mobile Device from the Firewall Remove the TS9 antennae from the USB T-Mobile Device. NOTE: These will be connected to the new NetGear Modem in a future step. Remove the back of the USB T-Mobile Device and remove the SIM card. Reduce the SIM card to the Nano size. Insert the T-Mobile Nano SIM card into the new Net Gear Modem. Connect the CAT 5E Cable to the LAN port on the Net Gear Modem and then connect the other end of the cable to your computer. Connect the Net Gear Modem to the power. On your computer, navigate to Settings > Network & Internet > Change adapter options. Right-click Ethernet 2 and click Properties. Double-click Internet Protocol Version 4 (TCP/IPv4). Fill in the following fields with the information below and click OK: IP Address: 192.168.5.2 Subnet: 255.255.255.0 Default Gateway: 192.168.5.1 Sign in to the NetGear modem. Open a browser and navigate to 192.168.5.1. NOTE: The default password is on the back of the device. Make note of the following information: Serial Number MAC Address IMEI Number Default Password Change the Default Password to a new unique password and record the new password. Click Settings. Select the Mobile tab and click APN. Click Details. Select Edit and click Other. Type in the following information and click Save. Name: T-Mobile Backup APN: b2b.static Authentication: None PDP: IPV4 PDP Roaming: None Select the T-Mobile Backup (b2b.static) profile. Verify the modem is in bridge mode by selecting the Advanced tab and verify that Operation Modes is set to Bridge. The device should hand its public IP address to the first device connected. The modem should require a reboot to hand the address to a new device. Power cycle the NetGear. Unplug the CAT5E cable from your PC and move it to the Firewall Attach the TS9 antennae connections to the NetGear LM1200. Email Mister IT to have them verify it is connected and include the device information noted above. Verify SIM is not pulling a DoD IP: Go to https://whatismyipaddress.com/ip-lookup and enter the IP address of the Netgear. It should say T-Mobile as the ISP, if not continue If your device has “DoD Network information as seen below, Restart the Netgear Disconnect the device from the Firewall and log back in Verify b2b.static is the device profile. NOTE: If the profile is set to b2b.static and still pulling a DoD IP, contact Mister IT with a picture of the SIM card number so they can contact the vendor to troubleshoot further Box up the old TMO, affix the FedEx label included and deliver to your nearest FedEx location. HISTORY Revised Date Revised By Revisions 4/13/2023 Andrew Poskey Created Document 11/9/2023 Andrew Poskey Updated formatting 1/3/2024 Yolanda Terrazas-Franco Updated formatting and grammar mistakes fixed 8/7/2024 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title and content formatting

PURPOSE Wireless Access Point (WAP) placement is critical for tablet connectivity and performance. Tablets may respond slowly or lose connection if these guidelines are not followed. PROCESS Cat 6 cable run must be less than 300ft. Mount WAP between 8 and 16 feet from the ground. Mount WAP 18 inches away from all metal objects. Omni WAPs should be mounted horizontally to the ground NOTE: Omni WAPs will say “T610” behind it. Directional 120-degree or 30-degree WAPs should be mounted vertically to the ground and pointed in direction coverage is needed according to site survey, example shown below. NOTE: Directional WAPs will say “T310” on behind it. Mount WAP outdoors to maximize coverage for portable terminals and peripherals. Install WAP and network wiring away from electric noise, such as: Transformers Microwave Ovens Other Industrial Equipment Motor Control Systems 2.5 GHz Cordless Phones Heavy Duty Motors Refrigerators Fluorescent Lighting If possible, install the WAP within 5 feet of a good electrical ground. This allows the WAP to be grounded to prevent damage from a lightning strike. After the WAP has been mounted to the building the cable needs to be installed properly. Unscrew and remove the cap for the Power Over Ethernet (PoE) Then take out the center piece to expose the Ethernet port. NOTE: This cap provides weatherproofing and should be retained. Insert Ethernet cable into POE port with the protective grommet Connect the other end of the cable to the network switch on any available port 17-24. Contact Mister IT so the WAP can be configured. After the WAP is configured, move the cable to any available port 7-10 on the Dell network switch HISTORY Revised Date Revised By Revisions Unknown Unknown Created Document 7/18/2023 Yolanda Terrazas-Franco Updated formatting, photos, and grammar mistakes fixed 8/7/2024 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title formatting, added cable install instructions

PURPOSE Identify the model of Ruckus WAP and provide the light status of each. PROCESS Ruckus R510 WAP (Indoor) Has five status LEDs on its front panel, they are visible when looking directly at the face of the WAP. Part number: 9U1-R510-US00. R510 WAPs cannot be placed outdoors or anywhere they could be exposed to heavy moisture (steam), water, or weather. R510 WAPs should be mounted on the ceiling in the center of a room Light Indicator LED Color Status Meaning PWR Solid Black - Off No power connected. PWR Solid Red Boot up in progress PWR Flashing Green System started, no routable IP address detected PWR Solid Green Routable IP address received CTL Solid Black - Off Unleashed member AP CTL Flashing Green Slow - Network problem, Cannot contact unleashed master Fast - Receiving configuration or image upgrade CTL Solid Green Unleashed master AP AIR Solid Black - Off No upstream mesh connection (Root AP) AIR Solid Green Upstream mesh connection established (Mesh AP) AIR Solid Red Upstream mesh connection issue 2.4G Solid Black - Off Radio is down 2.4G Solid Amber Radio is up, no clients are connected 2.4G Solid Green Radio is up, at least one client is connected 5G Solid Black - Off Radio is down 5G Solid Amber Radio is up, no clients are connected 5G Solid Green Radio is up, at least one client is connected 5G Flashing Green Radio is up, at least one downstream Mesh AP is connected RUCKUS R310 WAP (Omni Directional, Outdoor) Has five status LEDs on its front panel, they are visible when looking directly at the face of the WAP Part numbers: 901-T310-US40 or 901-TS10-WW40. Omni T310d WAPs are outdoor units and are meant to be mounted horizontally Either on the underside of a canopy or using a bracket to mount to a wall or pole. Light Indicator LED Color Status Meaning PWR Solid Black - Off No power connected. PWR Solid Red Boot up in progress PWR Flashing Green System started, no routable IP address detected PWR Solid Green Routable IP address received CTL Solid Black - Off Unleashed member AP CTL Flashing Green Slow - Network problem, Cannot contact unleashed master Fast - Receiving configuration or image upgrade CTL Solid Green Unleashed master AP AIR Solid Black - Off No upstream mesh connection (Root AP) AIR Solid Green Upstream mesh connection established (Mesh AP) AIR Solid Red Upstream mesh connection issue 2.4G Solid Black - Off Radio is down 2.4G Solid Amber Radio is up, no clients are connected 2.4G Solid Green Radio is up, at least one client is connected 5G Solid Black - Off Radio is down 5G Solid Amber Radio is up, no clients are connected 5G Solid Green Radio is up, at least one client is connected 5G Flashing Green Radio is up, at least one downstream Mesh AP is connected Ruckus R310s & T310n WAP (Directional, Outdoor) Has five status LEDs on its front panel. They are visible when looking up at the bottom end of the WAP The 120° WAP (R310s) has the part number 901-T310-US51. The 30° WAP (T310n) has the part number 901-T310-US61. 120° and 30° WAPs are outdoor units and are meant to be mounted vertically and pointed in the direction that needs coverage Light Indicator LED Color Status Meaning PWR Solid Black - Off No power connected. PWR Solid Red Boot up in progress PWR Flashing Green System started, no routable IP address detected PWR Solid Green Routable IP address received CTL Solid Black - Off Unleashed member AP CTL Flashing Green Slow - Network problem, Cannot contact unleashed master Fast - Receiving configuration or image upgrade CTL Solid Green Unleashed master AP AIR Solid Black - Off Not used 2.4G Solid Black - Off Radio is down 2.4G Solid Amber Radio is up, no clients are connected 2.4G Solid Green Radio is up, at least one client is connected 5G Solid Black - Off Radio is down 5G Solid Amber Radio is up, no clients are connected 5G Solid Green Radio is up, at least one client is connected

PURPOSE You need to reset a Ruckus wireless access points (WAPs). PROCESS Locate the reset pin hole on the rear panel. Insert a straightened paper clip in the hole Press the reset button until the power light will turn red. Keeping holding the button until It starts to blink green four times and the power light will turn off for a few seconds. Release the button. While the power light is off, the WAP is reset to factory settings. WARNING: Holding the button for longer will stop this process and complete a normal restart instead. If done correctly, the light will turn red, then blink green, and then stay a solid green The WAP is now ready for Mister IT to configure.

PURPOSE Troubleshoot a store network running the white Meraki equipment. PROCESS Check if the LED light color on the switch. NOTE: This light status may change so please make note before continuing. Check if the Meraki MX68 in the IT Rack has a different color than a White LED light. LED status indicator guide Check the physical connections: Verify the Meraki MS225 switch is plugged into the correct port (Port 3) on the MX68 Security Appliance. Also, Verify the switch's uplink is connected to the correct port (Port 52) using the GBIC module. Restart the switch: Unplug the power cable from the switch and plug it back in. NOTE: The power cable is located on the back of the switch. This will restart the switch and may resolve the issue. Wait a few minutes to see if the switch comes back online. If the previous step didn’t work, Replace the CAT5E cable that is going from Port 3 in the MX68 to Port52 in the MS225 Switch. Move the GBIC Module from port 52 to Port 51. If the above steps do not resolve the issue, contact Mister IT for further assistance.

PURPOSE You need to troubleshoot your computer because you cannot access internet or web browsing is too slow. PROCESS Reset Internet Explorer (IE) back to default settings and clear web browsing temporary internet files. Open IE and click on tools Select Internet Options Click on the advanced tab Select Reset Check the box next to "Delete Personal Settings" to delete temporary internet files. NOTE: You will not lose your favorites. Close and reopen IE and try again Clear web browser cache and cookies using the Guide: HERE Try a different web browser. Open and use Outlook to send or receive emails. Restart your computer. If at home try restarting your Internet Provider Modem. If the problem persists contact Mister IT

PURPOSE This is a how to in how to install the Starlink internet at store (antenna/plate) PROCESS Equipment Needed Installation Find the power supply and mount it on the wall near the IT Cabinet. Connect the cable to the power supply Run other end to roof Install the dish on the roof Connect the cable to the dish Connect the AC cable to a power outlet on UPS battery backup. Connect network cable USB end to power supply Connect network cable RJ45 (other end) to 'Internet 2' port on Meraki Firewall Verify everything is connected and contact Mister IT Mister IT will confirm all configuration necessary for it to work. Save the Router + Mount in a safe place as this are not used at this time. HISTORY Revised Date Revised By Revisions 1/3/2024 Christina Barby Created Document 3/14/2025 Aldrin Orona Submitted article for publishing. 3/21/2025 Andrew Poskey Moved to Fresh, Updated formatting, moved to proper folder.