PURPOSE Proved a guide to the LED light status indicators for the following Meraki Equipment: MX78 Security Gateway, MS255 Network Switch, MG51 Cellular Gateway, MR78 WAP, MR26 WAP, MT20 Door Sensor, PROCESS MX Security Gateway LED Status Indicators LED's are located on the front of the device on the left hand side. LED Color Status Meaning Solid Orange Power is applied but the appliance is not connected to the Meraki Dashboard Rainbow The appliance is attempting to connect to Meraki Dashboard Flashing White Firmware upgrade in progress Solid White Fully operational & connected, uplink actively using wired WAN Solid Purple Fully operational & connected, uplink actively using integrated cellular failover MG Cellular Gateway LED Status Indicators The MG series of devices use an LED to inform the user of the device's status. LED patterns and their meanings are described below. LED Color Status Meaning Solid Orange Power is applied but the appliance is not connected to the Meraki Dashboard Rainbow The appliance is attempting to connect to the Meraki Dashboard Flashing White Firmware upgrade in progress Solid White Fully operational & connected to LAN Solid Purple Fully operational & connected to cellular network MS Network Switch Ports and Status Indicators Power LED is located on the far left hand side of the network switch. When the device powers on, all the Internet LEDs flash twice. LED Color Status Meaning Solid Orange Power indicator - Switch is unable to connect to the Meraki Cloud Flashing White Firmware upgrade in progress Solid White Fully operational & connected to Meraki Cloud No Light Switch does not have power N/A Restore button to clear switch IP and local configuration settings Off Switch Port - No Link is detected, no cable in port Solid Orange Switch Port - Cable in Port - Speeds 10/100Mbps (1Gbps of SFP+) Solid Green Switch Port - Cable in Port - Speeds 1Gbps (10Gbps of SFP+) [Outdoor] MR Wireless Access Point (WAP) LED Status Indicators The MR76 may be operated in “Run Dark” mode for additional security and to reduce the visibility of the access point. In this mode, the LED will not be illuminated. This mode may be enabled through the Meraki dashboard. Your MR76 LED light is on the bottom edge of the unit to convey information about system functionality and performance LED Color Status Meaning Solid Orange AP is booting (permanent orange suggests hardware issue) Rainbow AP is initializing or scanning Blinking Blue AP is upgrading Solid Green AP in gateway mode with no clients connected Solid Blue AP in gateway mode with clients connected Blinking Orange AP can't find uplink [Indoor] MR Wireless Access Point (WAP) LED Status Indicators Your MR28 LED light is on the front of the unit to convey information about system functionality and performance The MR28 may be operated in “Run Dark” mode for additional security and to reduce the visibility of the access point. In this mode, the LED's will not be illuminated. This mode may be enabled through Meraki dashboard. NOTE: Blinking Green LED indicates that the device is in site survey mode. Please see the Conducting Site Surveys with MR Access Points for more details. LED Color Status Meaning Solid Orange AP is booting (permanent orange suggest hardware issue) Rainbow AP is initializing or scanning Blinking Blue AP is upgrading Solid Green AP in gateway mode with no clients connected Solid Blue AP in gateway mode with clients connected Blinking Orange AP can't find uplink MT Door Sensor LED Status Indicators NOTE: To conserve battery life, the LEDs on the MT20 are not always on. LED Color Status Meaning Rainbow MT is initializing or looking for gateway Solid Green Connect to a gateway Solid Amber MT could not find a gateway to connect to. Flashing Green MT is upgrading firmware Flashing Amber MT is running on low battery HISTORY Revised Date Revised By Revisions 11/14/2024 Orrey Bohn Created Document 1/14/2025 Andrew Poskey Moved folders and updated formatting 3/13/2025 Andrew Updated title formatting

PURPOSE To standardize Mister installations and assist with troubleshooting issues, use the guide below and checklist when installing CAT5 cables. PROCESS Color Guide Two (2) Orange IT Cabinet to tunnel controller (relay station) One (1) Gray IT Cabinet to each kiosk One (1) Black IT Cabinet to each gate One (1) Purple IT Cabinet to each gate camera One (1) Blue (shielded) Computer rack to send station White IT Cabinet to each WAP IT Cabinet to Dayforce timeclock RFID reader to kiosk (plus 2 pair 20g wire) Green IT Cabinet to Phone Pink (If Applicable) IT Cabinet to No Pile ups Yellow IT Cabinet to tunnel controller (relay station) 4/22 alarm wire (shielded) Sonar to tunnel controller (relay station) NOTE: 120v circuit to the send station and Help Bell Store Cable Runs Station/Cable Type Send Station - Blue Shielded CAT5 and 120v Power Sonar - 4/22 Alarm Wire (Shielded) WAP - White CAT5 Tunnel Controller - 2 Orange CAT5, 1 Yellow CAT5 Time Clock - White CAT5 Kiosk - Gray CAT5 Kiosk Gate - Black CAT5 Kiosk RFID - White CAT5, 2 - 20g wire Kiosk Camera - Purple CAT5

PURPOSE Provide instructions on how to properly terminate a network cable PROCESS Gather all materials Network cable Connector - RJ45 Crimping tool Wire cutters/strippers After all materials are gathered and cable has been run to the necessary location we can start terminating the cable ends. Strip the outside wire approximately 1/2 in from the end of the cable. NOTE: Do not cut the colored strands inside as this will prevent the cable from working. Next is to order the smaller internal wires in the proper order. Mister uses the T568B connection order. Orange/White Orange Green/White Blue Blue/White Green Brown/White Brown Next, insert the ordered cables into the connector. Make sure to insert the cables in as far as they can to verify proper connections Now crimp the connector using the crimp tool The cable is now ready for testing and use.

PURPOSE This document outlines how to submit a support ticket for any issues relating to a website or to internet traffic that is blocked on the CDE network. PROCESS What is the CDE Network? Cardholder Data Environment (CDE) or the Point of Sale (POS) devices that process credit card transactions (Sales), such as: Kiosks, Tablets, Send Station, POS, and Server On a Meraki Switch this includes any device connected to ports 1-24 on the switch On a Dell Switch this includes any device connected to port 7-12 & 17-38 on the switch I am trying to get to a website, but it is blocked If you are trying to get to any non-approved website from the server, it will be blocked per our network security regulations. This will happen on all POS devices such as: Kiosks, Tablets, Send Station, POS, and Server. You can switch over to the manager computer for any and all internet browsing necessary to conduct day-to-day business. I need to allow a new service or site access If a new service or site is necessary for POS functionality from any of the POS devices (i.e., tablet, server, kiosk, send station, or POS) please follow the instructions below: Follow the same steps as below: Submit a Ticket and include the reasoning for the request. Submit a Ticket If something is not working properly that is necessary for POS functionality, please follow the instructions below: Browse to the Mister IT Support Portal Click on Report a New IT Issue Complete the Form as indicated Requestor: Site Email Address Subject: Service Blocked Store/Region/HQ: Where is this happening? Category: Internet/WIFI/Network Sub-Category: Firewall Description: Enter as much detail as possible for what you are trying to do and what is happening, this will help find the resolution as quickly as possible. When completed in full, click on Submit The ticket will escalate to Mister IT Support and will be handled per the standard procedure for a Severity 0 ticket. PROCEDURE - IT INCIDENT MANAGEMENT PROCESS NOTE: If unable to process transactions or credit cards please call Mister IT (888-422-7343) as a site down to resolve the issue quickly.

PURPOSE This document explains how to test a store’s internet connection via Netgear LM1200. PROCESS Go to the IT rack and find the Meraki and the Netgear NOTE: Both are usually located on the top shelf Make sure the Netgear is connected to Meraki Firewall on port Internet 2. On the Meraki Firewall find the Cat 5 cable (usually a yellow cable) connected to Port Internet 1. Unplug it. Go to the manager’s PC and open the Command Prompt Search “Command Prompt” in the search bar by the Windows icon. In the Command Prompt window, type “ping 8.8.8.8 -t” and press “Enter”. This will generate “Request timed out” error messages. After getting the error messages, let the command run for about 10 minutes. The Netgear should start up automatically and a message similar to the one below should show. This confirms the backup internet is operational and a solid white LED light should be on the front of the Meraki Firewall Go back to the computer rack and plug the Cat 5 cable back into the Port Internet 1 on the Meraki Firewall. (Yellow Cable) Return to the manager’s PC and make sure you are still getting a reply in the command prompt. If you are, perform a Google search to confirm the store has internet (e.g., Google “Mister Car Wash”). If the reply in the command prompt still shows “Request timed out”, make sure the Cat 5 cable is plugged into the Port Internet 1 on the Meraki Firewall. If this doesn’t fix the issue, contact Mister IT. Close the Command Prompt app.

PURPOSE This document explains how to verify Wi-Fi signal strength. PROCESS Close out of Micrologic software. From the desktop, look at the taskbar contents in the lower right-hand corner. NOTE: If the taskbar is not shown, click the bottom of the screen to make it appear Click the white arrow to see the wireless (WIFI) signal The WIFI icon indicates the current WIFI signal strength. A strong signal is indicated by the number of solid bars. This shows full strength.

PURPOSE This is article will show end users on how to verify the WIFI SSID and if needed add WIFI to their MCW device. PROCESS Ensure Wi-Fi is Enabled on Your Device Laptop or Desktop (Windows): Click on the Wi-Fi icon in the system tray at the bottom right corner of the screen (near the clock). If the icon shows an airplane mode symbol or is grayed out, make sure that Wi-Fi is turned on. If it's off, click the icon and toggle the Wi-Fi option on. Laptop or Desktop (Mac): Click on the Wi-Fi icon at the top right corner of the screen (next to the clock). If the icon is grayed out or shows "Wi-Fi: Off," click it and select Turn Wi-Fi On. Smartphone (iPhone/iPad): Open the Settings app. Tap on Wi-Fi and make sure the toggle switch is turned on (green). Smartphone (Android): Open the Settings app. Tap on Network & Internet or Wi-Fi. Make sure the toggle switch is turned on for Wi-Fi. Check Available Wi-Fi Networks Laptop or Desktop (Windows): Click on the Wi-Fi icon in the system tray. A list of available Wi-Fi networks will appear. Look for the network name (SSID) you want to connect to. Laptop or Desktop (Mac): Click on the Wi-Fi icon in the top-right corner. A drop-down menu will show the available networks. Select the one you want. Smartphone (iPhone/iPad): Open the Wi-Fi settings in Settings. A list of available networks will be displayed. Tap on the network name you want to connect to. Smartphone (Android): Open Settings and go to Wi-Fi or Network & Internet. You’ll see a list of available networks. Tap on the one you wish to connect to. Connect to a Wi-Fi Network Laptop or Desktop (Windows): Click on the network you want to connect to in the list of available networks. If it’s a secured network, a box will appear asking for the Wi-Fi password. Enter the password and click Next to connect. Laptop or Desktop (Mac): Click on the network name from the list of available networks. If prompted, enter the Wi-Fi password and click Join. Smartphone (iPhone/iPad): Tap on the network you want to join. If the network is secured, you'll be prompted to enter the Wi-Fi password. After entering the password, tap Join. Smartphone (Android): Tap on the network name. If it’s a secured network, you'll need to enter the Wi-Fi password. Tap Connect once the password is entered. Confirm Connection Laptop or Desktop (Windows): After entering the password, you should see a message confirming you are connected. The Wi-Fi icon in the system tray will display full bars to indicate a strong connection. Laptop or Desktop (Mac): After joining the network, the Wi-Fi icon will show solid bars, confirming that you’re connected. Smartphone (iPhone/iPad): When connected, the Wi-Fi symbol at the top of the screen will appear with full bars. Smartphone (Android): Once connected, the Wi-Fi icon at the top of the screen will show the network signal strength. Troubleshooting Tips: Wrong Password: If you enter the wrong password, the device will either ask you to re-enter the password or show an error message. No Networks Found: Ensure that your device's Wi-Fi is enabled, and check if the router is working properly. Try restarting the router or moving closer to it. All MCW Wifi Secure Network passwords are available from Mister IT. HISTORY Revision Date Revised By Revisions 1/14/2025 Donald Bergman Document Created 1/14/2025 Andrew Poskey Formatting Updated

PURPOSE You need to know how to clear your cache and cookies on Chrome and Internet Explorer. PROCESS Shortcut While inside your browser of choice, press Ctrl + Shift + Delete buttons on your keyboard simultaneously. This will open the clear browsing data screen. Select the "Basic" tab Check all boxes Verify the time range is set to "All Time" Click "Clear Data" Close and re-open your browser to finish the process Chrome Open Chrome. Select the three vertical dots icon in the top-right corner of the screen to open the menu. Click “Delete browsing data”. A popup will appear. Change the Time range field to “All time” Click “Delete data”. Exit out of Chrome completely and reopen for changes to take effect. Internet Explorer Open Internet Explorer. Click the Gear icon in the top-right corner of the screen. Select “Internet Options” from the dropdown menu. Click “Delete” under “Browsing history” near the bottom of the popup menu. Uncheck everything in the new popup except for “Temporary Internet files and website files” and “Cookies and website data”. Then click “Delete”. Press “OK” Exit out of Internet Explorer completely and reopen for changes to take effect.

PURPOSE Instruction guide for mounting the Meraki Cellular Gateway at a store. PROCESS What is the Meraki Cellular Gateway? It is NOT a WAP (Wireless Access Point); it will not provide any Wi-Fi coverage for phones or tablets. This is a cellular modem. This provides a backup internet connection. If primary internet isn’t installed, it is the lifeline for the store. Why does it need to be placed on the roof? Mainly to provide the best signal strength and quality. For best performance it needs a clear line of sight to the cell tower. This means the roof is the best location. Early attempts to place lower and less conspicuous placement locations have only resulted in internet speed issues. Before IT ARRIVES What needs to be up on the roof? 2 Network Cables 1 White shielded cat5e 1 Grey shielded cat5e How do we want it up there? Using the conduit in the tower, run it up through there and out the tower and to one of the 2 weatherheads. The other end will join all the other network cables in the IT closet. How much cable needs to be up on the roof? As much as needed to reach the optimal weatherhead locations. Which weatherhead does it need to run to? You can contact IT to help pre-determine which weatherhead has the best line of sight to the nearest cell tower. Weatherhead locations Red Lines = Network Cables After I.T. arrives An IT Technician will set up and install the SIM card in the gateway. After setup, the device will need to be mounted. Mounting Rules: No closer than 3’ from a section of metal siding or roof. The device will need to be above the side walls of the roof. MOUNTED Example (to show how high up the gateway needs to be above the roofline.)

PURPOSE You need to install a Meraki wireless access point (WAP) PROCESS Package Contents Installation Cat 6 cable run must be less than 300ft. Mount WAP between 8 and 16 feet from the ground. Mount WAP 18 inches away from all metal objects. Install WAP and network wiring away from electric noise, such as: Transformers Microwave Ovens Other Industrial Equipment Motor Control Systems 2.5 Ghz Cordless Phones Heavy Duty Motors Refrigerators Fluorescent Lighting If possible, install the WAP within 5 feet of a good electrical ground. This allows the WAP to be grounded to prevent damage from a lightning strike. Unscrew the mount plate attachment screw. Lift the mount plate release tab upwards. While holding the mount plate release tab up, slide the mount plate off the Wireless Access Point in the direction shown below. Using included wall anchors and screws, attach the mount plate to your mounting wall or ceiling. Attach the antennas to the Wireless Access Point (all antennas are the same). Attaching the Wireless Access Point to the mounting bracket. Connect one end of grounding strap to grounding post with included screw and washer. Securely attach the other end nearby metal structure. Connect the Ethernet cable to the Ethernet port (bottom of the Wireless Access Point). You have successfully installed the Meraki WAP. If you have any questions, please contact Mister IT.

PURPOSE The purpose of this document is to explain the steps to set up and physically install a Net Gear Backup Internet inside the Mister IT Network. PROCESS Unbox the Net Gear Modem (Box included Power Supply, CAT 5E Cable, Modem). Remove the USB T-Mobile Device from the Firewall Remove the TS9 antennae from the USB T-Mobile Device. NOTE: These will be connected to the new NetGear Modem in a future step. Remove the back of the USB T-Mobile Device and remove the SIM card. Reduce the SIM card to the Nano size. Insert the T-Mobile Nano SIM card into the new Net Gear Modem. Connect the CAT 5E Cable to the LAN port on the Net Gear Modem and then connect the other end of the cable to your computer. Connect the Net Gear Modem to the power. On your computer, navigate to Settings > Network & Internet > Change adapter options. Right-click Ethernet 2 and click Properties. Double-click Internet Protocol Version 4 (TCP/IPv4). Fill in the following fields with the information below and click OK: IP Address: 192.168.5.2 Subnet: 255.255.255.0 Default Gateway: 192.168.5.1 Sign in to the NetGear modem. Open a browser and navigate to 192.168.5.1. NOTE: The default password is on the back of the device. Make note of the following information: Serial Number MAC Address IMEI Number Default Password Change the Default Password to a new unique password and record the new password. Click Settings. Select the Mobile tab and click APN. Click Details. Select Edit and click Other. Type in the following information and click Save. Name: T-Mobile Backup APN: b2b.static Authentication: None PDP: IPV4 PDP Roaming: None Select the T-Mobile Backup (b2b.static) profile. Verify the modem is in bridge mode by selecting the Advanced tab and verify that Operation Modes is set to Bridge. The device should hand its public IP address to the first device connected. The modem should require a reboot to hand the address to a new device. Power cycle the NetGear. Unplug the CAT5E cable from your PC and move it to the Firewall Attach the TS9 antennae connections to the NetGear LM1200. Email Mister IT to have them verify it is connected and include the device information noted above. Verify SIM is not pulling a DoD IP: Go to https://whatismyipaddress.com/ip-lookup and enter the IP address of the Netgear. It should say T-Mobile as the ISP, if not continue If your device has “DoD Network information as seen below, Restart the Netgear Disconnect the device from the Firewall and log back in Verify b2b.static is the device profile. NOTE: If the profile is set to b2b.static and still pulling a DoD IP, contact Mister IT with a picture of the SIM card number so they can contact the vendor to troubleshoot further Box up the old TMO, affix the FedEx label included and deliver to your nearest FedEx location. HISTORY Revised Date Revised By Revisions 4/13/2023 Andrew Poskey Created Document 11/9/2023 Andrew Poskey Updated formatting 1/3/2024 Yolanda Terrazas-Franco Updated formatting and grammar mistakes fixed 8/7/2024 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title and content formatting

PURPOSE Wireless Access Point (WAP) placement is critical for tablet connectivity and performance. Tablets may respond slowly or lose connection if these guidelines are not followed. PROCESS Cat 6 cable run must be less than 300ft. Mount WAP between 8 and 16 feet from the ground. Mount WAP 18 inches away from all metal objects. Omni WAPs should be mounted horizontally to the ground NOTE: Omni WAPs will say “T610” or "T310D" behind it. Directional 120-degree or 30-degree WAPs should be mounted vertically to the ground and pointed in direction coverage is needed according to site survey, example shown below. NOTE: Directional WAPs will say “T310” on behind it. Mount WAP outdoors to maximize coverage for portable terminals and peripherals. Install WAP and network wiring away from electric noise, such as: Transformers Microwave Ovens Other Industrial Equipment Motor Control Systems 2.5 GHz Cordless Phones Heavy Duty Motors Refrigerators Fluorescent Lighting If possible, install the WAP within 5 feet of a good electrical ground. This allows the WAP to be grounded to prevent damage from a lightning strike. After the WAP has been mounted to the building the cable needs to be installed properly. Unscrew and remove the cap for the Power Over Ethernet (PoE) Then take out the center piece to expose the Ethernet port. NOTE: This cap provides weatherproofing and should be retained. Insert Ethernet cable into POE port with the protective grommet Connect the other end of the cable to the network switch on any available port 17-24. Contact Mister IT so the WAP can be configured. After the WAP is configured, move the cable to any available port 7-10 on the Dell network switch HISTORY Revised Date Revised By Revisions Unknown Unknown Created Document 7/18/2023 Yolanda Terrazas-Franco Updated formatting, photos, and grammar mistakes fixed 8/7/2024 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title formatting, added cable install instructions

PURPOSE Identify the model of Ruckus WAP and provide the light status of each. PROCESS Ruckus R510 WAP (Indoor) Has five status LEDs on its front panel, they are visible when looking directly at the face of the WAP. Part number: 9U1-R510-US00. R510 WAPs cannot be placed outdoors or anywhere they could be exposed to heavy moisture (steam), water, or weather. R510 WAPs should be mounted on the ceiling in the center of a room Light Indicator LED Color Status Meaning PWR Solid Black - Off No power connected. PWR Solid Red Boot up in progress PWR Flashing Green System started, no routable IP address detected PWR Solid Green Routable IP address received CTL Solid Black - Off Unleashed member AP CTL Flashing Green Slow - Network problem, Cannot contact unleashed master Fast - Receiving configuration or image upgrade CTL Solid Green Unleashed master AP AIR Solid Black - Off No upstream mesh connection (Root AP) AIR Solid Green Upstream mesh connection established (Mesh AP) AIR Solid Red Upstream mesh connection issue 2.4G Solid Black - Off Radio is down 2.4G Solid Amber Radio is up, no clients are connected 2.4G Solid Green Radio is up, at least one client is connected 5G Solid Black - Off Radio is down 5G Solid Amber Radio is up, no clients are connected 5G Solid Green Radio is up, at least one client is connected 5G Flashing Green Radio is up, at least one downstream Mesh AP is connected RUCKUS R310 WAP (Omni Directional, Outdoor) Has five status LEDs on its front panel, they are visible when looking directly at the face of the WAP Part numbers: 901-T310-US40 or 901-TS10-WW40. Omni T310d WAPs are outdoor units and are meant to be mounted horizontally Either on the underside of a canopy or using a bracket to mount to a wall or pole. Light Indicator LED Color Status Meaning PWR Solid Black - Off No power connected. PWR Solid Red Boot up in progress PWR Flashing Green System started, no routable IP address detected PWR Solid Green Routable IP address received CTL Solid Black - Off Unleashed member AP CTL Flashing Green Slow - Network problem, Cannot contact unleashed master Fast - Receiving configuration or image upgrade CTL Solid Green Unleashed master AP AIR Solid Black - Off No upstream mesh connection (Root AP) AIR Solid Green Upstream mesh connection established (Mesh AP) AIR Solid Red Upstream mesh connection issue 2.4G Solid Black - Off Radio is down 2.4G Solid Amber Radio is up, no clients are connected 2.4G Solid Green Radio is up, at least one client is connected 5G Solid Black - Off Radio is down 5G Solid Amber Radio is up, no clients are connected 5G Solid Green Radio is up, at least one client is connected 5G Flashing Green Radio is up, at least one downstream Mesh AP is connected Ruckus R310s & T310n WAP (Directional, Outdoor) Has five status LEDs on its front panel. They are visible when looking up at the bottom end of the WAP The 120° WAP (R310s) has the part number 901-T310-US51. The 30° WAP (T310n) has the part number 901-T310-US61. 120° and 30° WAPs are outdoor units and are meant to be mounted vertically and pointed in the direction that needs coverage Light Indicator LED Color Status Meaning PWR Solid Black - Off No power connected. PWR Solid Red Boot up in progress PWR Flashing Green System started, no routable IP address detected PWR Solid Green Routable IP address received CTL Solid Black - Off Unleashed member AP CTL Flashing Green Slow - Network problem, Cannot contact unleashed master Fast - Receiving configuration or image upgrade CTL Solid Green Unleashed master AP AIR Solid Black - Off Not used 2.4G Solid Black - Off Radio is down 2.4G Solid Amber Radio is up, no clients are connected 2.4G Solid Green Radio is up, at least one client is connected 5G Solid Black - Off Radio is down 5G Solid Amber Radio is up, no clients are connected 5G Solid Green Radio is up, at least one client is connected

PURPOSE You need to reset a Ruckus wireless access points (WAPs). PROCESS Locate the reset pin hole on the rear panel. Insert a straightened paper clip in the hole Press the reset button until the power light will turn red. Keeping holding the button until It starts to blink green four times and the power light will turn off for a few seconds. Release the button. While the power light is off, the WAP is reset to factory settings. WARNING: Holding the button for longer will stop this process and complete a normal restart instead. If done correctly, the light will turn red, then blink green, and then stay a solid green The WAP is now ready for Mister IT to configure.

PURPOSE Troubleshoot a store network running the white Meraki equipment. PROCESS Check if the LED light color on the switch. NOTE: This light status may change so please make note before continuing. Check if the Meraki MX68 in the IT Rack has a different color than a White LED light. LED status indicator guide Check the physical connections: Verify the Meraki MS225 switch is plugged into the correct port (Port 3) on the MX68 Security Appliance. Also, Verify the switch's uplink is connected to the correct port (Port 52) using the GBIC module. Restart the switch: Unplug the power cable from the switch and plug it back in. NOTE: The power cable is located on the back of the switch. This will restart the switch and may resolve the issue. Wait a few minutes to see if the switch comes back online. If the previous step didn’t work, Replace the CAT5E cable that is going from Port 3 in the MX68 to Port52 in the MS225 Switch. Move the GBIC Module from port 52 to Port 51. If the above steps do not resolve the issue, contact Mister IT for further assistance.

PURPOSE You need to troubleshoot your computer because you cannot access internet or web browsing is too slow. PROCESS Reset Internet Explorer (IE) back to default settings and clear web browsing temporary internet files. Open IE and click on tools Select Internet Options Click on the advanced tab Select Reset Check the box next to "Delete Personal Settings" to delete temporary internet files. NOTE: You will not lose your favorites. Close and reopen IE and try again Clear web browser cache and cookies using the Guide: HERE Try a different web browser. Open and use Outlook to send or receive emails. Restart your computer. If at home try restarting your Internet Provider Modem. If the problem persists contact Mister IT

PURPOSE This is a how to in how to install the Starlink internet at store (antenna/plate) PROCESS Equipment Needed Installation Find the power supply and mount it on the wall near the IT Cabinet. Connect the cable to the power supply Run other end to roof Install the dish on the roof Connect the cable to the dish Connect the AC cable to a power outlet on UPS battery backup. Connect network cable USB end to power supply Connect network cable RJ45 (other end) to 'Internet 2' port on Meraki Firewall Verify everything is connected and contact Mister IT Mister IT will confirm all configuration necessary for it to work. Save the Router + Mount in a safe place as this are not used at this time. HISTORY Revised Date Revised By Revisions 1/3/2024 Christina Barby Created Document 3/14/2025 Aldrin Orona Submitted article for publishing. 3/21/2025 Andrew Poskey Moved to Fresh, Updated formatting, moved to proper folder.